Working student position supporting B2B customer relationships and communication at DEDO Media, a leading HR marketing agency in Germany.
About the role
- Customer Support Specialist assisting CityBee customers via various channels. Collaborating with internal teams to enhance customer experience and address issues efficiently.
Responsibilities
- Provide exceptional support to our customers via email, chat, phone, and other channels
- Collaborate with both internal support teams and external call center partners to ensure a seamless customer experience
- Proactively advocate for the best interests of our customers
- Escalate complex issues to team leads or other departments when necessary
- Contribute ideas for improving self-service options, automation, and our knowledge base
Requirements
- Proven experience in a customer-facing position
- A strong customer-first mindset and a proactive approach to problem-solving
- Excellent written and verbal communication skills
- Strong organizational skills and attention to detail
- Fluency in Latvian and working knowledge of English (Russian is a plus)
- A positive, solution-oriented attitude
- Experience with Intercom or similar support platforms is a plus
Benefits
- Health and Safety Perks: Enjoy benefits like private health insurance, personal accident coverage
- Little Perks, Big Smiles: We have some little extras for you, including a dog-friendly new office space, snacks in the kitchen, and fun regular events to look forward to
- Flexibility at Your Fingertips: Work from home or our modern office, offering flexibility to optimize productivity and well-being
- Freedom to Flourish: Here, we encourage thinking outside the box, taking ownership, and getting things done
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