Young Professional Customer Service playing a key role in Vopak's future with energy transition. Building customer service skills while collaborating with diverse teams across the company.
About the role
- Customer Support Specialist assisting CityBee customers via various channels. Collaborating with internal teams to enhance customer experience and address issues efficiently.
Responsibilities
- Provide exceptional support to our customers via email, chat, phone, and other channels
- Collaborate with both internal support teams and external call center partners to ensure a seamless customer experience
- Proactively advocate for the best interests of our customers
- Escalate complex issues to team leads or other departments when necessary
- Contribute ideas for improving self-service options, automation, and our knowledge base
Requirements
- Proven experience in a customer-facing position
- A strong customer-first mindset and a proactive approach to problem-solving
- Excellent written and verbal communication skills
- Strong organizational skills and attention to detail
- Fluency in Latvian and working knowledge of English (Russian is a plus)
- A positive, solution-oriented attitude
- Experience with Intercom or similar support platforms is a plus
Benefits
- Health and Safety Perks: Enjoy benefits like private health insurance, personal accident coverage
- Little Perks, Big Smiles: We have some little extras for you, including a dog-friendly new office space, snacks in the kitchen, and fun regular events to look forward to
- Flexibility at Your Fingertips: Work from home or our modern office, offering flexibility to optimize productivity and well-being
- Freedom to Flourish: Here, we encourage thinking outside the box, taking ownership, and getting things done
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Young Professional in Customer Service & Operations at Vopak connecting Customer Service and Operations with terminal knowledge. Contributing to daily tasks, innovations, and receiving ongoing training.
Customer Support Executive providing technical assistance on tax software to enhance user experience. Handling support queries and collaborating across departments for seamless, user - focused solutions.
Responsible Customer Service Representative at Cemex processing orders and addressing inquiries. Collaborating with teams to ensure quality service within the building materials industry.
Head of Customer Service managing Order - to - Cash processes including overseeing 7 FTEs and compliance with US regulations in the chemical industry.
Customer Expert providing high - quality customer support in Italian for a global brand based in Athens. Work remotely or onsite in a vibrant city.
Customer Service Specialist handling mortgage inquiries via phone and professional interaction. Providing timely resolution for borrowers in a compliant, hybrid work schedule.
Customer Service Specialist helping borrowers with mortgage inquiries through calls and support tasks. The role includes tracking, follow - ups, and resolving customer issues.
Customer Experience Representative troubleshooting software issues for clients at Homecare Homebase. Ensuring high - quality patient care by resolving software challenges and providing excellent customer service.
IT Desktop Support Specialist at Everise delivering IT desktop support and administration. Collaborating with corporate technology teams and providing 24x7 on - call support.