Operations Executive providing essential administrative and technical support at Marsh. Ensuring timely invoicing and delivering exceptional customer service regarding billing policies.
Responsibilities
Provide essential administrative and technical support
Ensure accurate, efficient, and timely production of all invoicing and related documentation
Handle inbound calls and deliver exceptional customer service regarding Billing of existing and new policies
Collaborate closely with the Team Leader and senior colleagues to ensure customer satisfaction
Contribute to achieving Operations team Service Level Agreements (SLA), Key Performance Indicators (KPI), and business objectives
Requirements
High School Certificate or equivalent
Preferably, at least 1 year experience in a similar broking/operational role in an insurance-related field
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