Senior Research Executive designing and delivering Employee Experience programs at Ipsos. Blending data analysis, research thinking, and project management to enhance workplace culture.
About the role
- HR Services Operations Manager leading ASEAN team, ensuring compliance and managing client escalations. Collaborating on projects with internal and external partners in a hybrid setup.
Responsibilities
- Supervise and develop HRSS Operations team members in the ASEAN region.
- Manage client expectations and serve as the primary escalation point for complex cases.
- Implement business processes and ensure compliance with regulatory changes.
- Utilize case management reporting tools to monitor and meet Service Level Agreements (SLAs).
- Support and manage projects and vendor relationships.
- Develop and maintain Standard Operating Procedures (SOPs) and operational documentation.
- Ensure adherence to compliance, regulatory, and company policies to minimize risk.
- Collaborate with internal HRSS departments, HR partners, and Centers of Excellence (COEs) to ensure effective service delivery.
Requirements
- Experience managing HR Services or similar operations teams
- Strong knowledge of HR processes, compliance, and regulatory requirements
- Proven ability to manage client relationships and handle escalations
- Excellent communication, leadership, and project management skills
Benefits
- Professional development opportunities
- Flexible working arrangements
- Health insurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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