Customer Service Representative assisting customers with inquiries and resolving service requests in the Health Insurance sector. The role requires proficiency in Spanish and English with a focus on customer satisfaction.
About the role
- Customer Service Print Specialist at Mixam handling customer inquiries and providing assistance with print orders while ensuring a seamless customer experience.
Responsibilities
- Providing assistance with their print orders, troubleshooting issues, and ensuring a seamless customer experience.
- Handle day-to-day customer inquiries through email, chat, and phone.
- Provide accurate and timely information regarding pre-press and print processes, order status, and product details.
- Ensure customer satisfaction by following up on resolved issues and providing additional support as needed.
- Address and resolve standard customer issues independently.
- Collaborate with other pod members to resolve customer issues efficiently and effectively.
- Escalate more complex problems to Senior Customer Service Team Members or the Team Leader when necessary.
- Participate in pod meetings to discuss ongoing projects, share knowledge, and improve processes.
- Communicate effectively with team members to ensure a cohesive approach to customer service.
- Provide feedback on customer service processes and suggest improvements.
- Share expertise and knowledge with other team members to foster a collaborative learning environment.
Requirements
- Proven experience in customer service, preferably in the print or publishing industry.
- Strong written & verbal communication and interpersonal skills.
- Basic understanding of pre-press and print production processes.
- Understanding of different printing techniques and materials.
- Ability to handle multiple customer inquiries simultaneously and prioritize tasks effectively.
- Problem-solving skills and the ability to work independently and as part of a team.
- Familiarity with customer service software and CRM systems.
- Basic knowledge of graphic design software (e.g., Adobe Creative Suite) is a plus.
Benefits
- Job title: Customer Service Print Specialist
- Location: Chicago (Hybrid working 2+ days in office)
- Employment type: Full time, Mon-Friday
- Salary Range: $47k - $52.5k per annum depending on exp (+ OT and other benefits available)
- Mixam. The Smart Way to be Hired.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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