Hybrid Customer Service Print Specialist

at Mixam

• Job title: Customer Service Print Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $47,000 - $52,500 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Chicago, United States

About the role

• Customer Service Print Specialist at Mixam handling customer inquiries and providing assistance with print orders while ensuring a seamless customer experience.

Responsibilities

• Providing assistance with their print orders, troubleshooting issues, and ensuring a seamless customer experience.
• Handle day-to-day customer inquiries through email, chat, and phone.
• Provide accurate and timely information regarding pre-press and print processes, order status, and product details.
• Ensure customer satisfaction by following up on resolved issues and providing additional support as needed.
• Address and resolve standard customer issues independently.
• Collaborate with other pod members to resolve customer issues efficiently and effectively.
• Escalate more complex problems to Senior Customer Service Team Members or the Team Leader when necessary.
• Participate in pod meetings to discuss ongoing projects, share knowledge, and improve processes.
• Communicate effectively with team members to ensure a cohesive approach to customer service.
• Provide feedback on customer service processes and suggest improvements.
• Share expertise and knowledge with other team members to foster a collaborative learning environment.

Requirements

• Proven experience in customer service, preferably in the print or publishing industry.
• Strong written & verbal communication and interpersonal skills.
• Basic understanding of pre-press and print production processes.
• Understanding of different printing techniques and materials.
• Ability to handle multiple customer inquiries simultaneously and prioritize tasks effectively.
• Problem-solving skills and the ability to work independently and as part of a team.
• Familiarity with customer service software and CRM systems.
• Basic knowledge of graphic design software (e.g., Adobe Creative Suite) is a plus.

Benefits

• Job title: Customer Service Print Specialist
• Location: Chicago (Hybrid working 2+ days in office)
• Employment type: Full time, Mon-Friday
• Salary Range: $47k - $52.5k per annum depending on exp (+ OT and other benefits available)
• Mixam. The Smart Way to be Hired.