Architect responsible for ensuring alignment of business requirements with Netcracker COM solutions. Involved in integration between BSS and Billing systems for an impactful telecom company.
About the role
- The professional will be responsible for ensuring alignment between business requirements and the Netcracker WOM solution, ensuring operational efficiency in service management and field order processes.
- Translate the needs of business and engineering areas into technical solutions within WOM;
- Define and monitor KPIs and SLAs related to service order execution and field team productivity;
- Perform critical analyses and improvement recommendations, proposing functional and technical adjustments;
- Prepare and validate functional, technical and integration documents, ensuring alignment between corporate systems (BSS/OSS);
- Lead test validation, defect analysis and technical support during implementation and go-live phases;
- Present and defend solutions to internal operator teams, conduct technical handovers and participate in war rooms when necessary;
- In post-production, monitor performance indicators, issue application health reports and work with the observability team for fixes or improvements.
Requirements
- Bachelor's degree in Engineering, Computer Science, Information Systems or related fields.
- Functional expertise with Netcracker WOM (or similar solutions);
- Knowledge of BPMN, REST/SOAP APIs, integrations via ESB and messaging;
- Experience with monitoring and observability tools (Grafana, Kibana, Dynatrace, Splunk);
- Experience using Jira, Confluence and ServiceNow for tracking requests and technical documentation.
- Desirable certifications:
- ITIL Foundation, Netcracker, BPM or TOGAF.
Benefits
- Company-subsidized health plan for the employee.
- Option to include dependents in the health plan with payroll-deducted contribution.
- Dental assistance (optional).
- Option to include dependents in the dental plan with payroll-deducted contribution.
- Meal voucher or food voucher.
- Transportation voucher (optional).
- Impact & Care - Personal guidance program offering confidential emotional support and counseling in psychological, legal, financial, social and pet-related areas at no cost for the employee and legal dependents.
- Gympass - Wellhub (Access to over 700 gyms across Brazil with plans starting at R$29.90, payroll-deducted).
- Option to include dependents in Gympass - Wellhub (up to 3 dependents - paid via credit card).
- Access to Udemy through our intranet.
- Partnerships with major consumer brands.
- Partnership with SESC for employee and dependents.
- Discount agreements with educational institutions (undergraduate and graduate) and language schools/certification providers.
- Group life insurance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
HI
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