Service Sales Engineer for GEA promoting and securing sales of equipment, spare parts, and services in the Great Lakes region of the U.S. Collaborating with various teams to deliver comprehensive solutions.
About the role
- Architect responsible for ensuring alignment of business requirements with Netcracker COM solutions. Involved in integration between BSS and Billing systems for an impactful telecom company.
Responsibilities
- Ensure alignment between business requirements and the Netcracker COM solution, guaranteeing efficient integration between BSS and Billing systems and consistency of order and billing processes.
- Evaluate and translate business and engineering requirements into technical solutions aligned with the Netcracker COM architecture.
- Define and monitor KPIs and SLAs in collaboration with the business areas to ensure performance and quality of deliveries.
- Perform critical analysis and propose improvements to order flows and integrations between BSS and Billing systems.
- Prepare, review and approve functional, technical and integration documentation, ensuring compliance with corporate standards.
- Lead end-to-end test validation, triage defects and support QA and development teams in resolving issues.
- Present solutions to stakeholders, coordinate technical handovers and participate in war rooms during deployment and stabilization phases.
- In post-production, monitor reports, produce application health assessments and open incidents with the observability team for continuous fixes and adjustments.
Requirements
- Bachelor’s degree in Engineering, Computer Science, Information Systems or related fields.
- Strong functional expertise in the Netcracker COM solution and understanding of BSS/OSS architectures.
- Knowledge of REST/SOAP APIs, ESB-based integrations, messaging systems and process modeling (BPMN).
- Experience with monitoring and observability tools (Grafana, Kibana, Dynatrace, Splunk).
- Familiarity with Jira, Confluence and ServiceNow.
- Previous experience in COM projects (Netcracker or similar).
- Solid experience in BSS/Billing integrations, with understanding of Customer Order, Fulfillment and Charging processes.
- Experience in telecommunications companies or OSS/BSS systems integrators.
- Participation in COM system implementation, rollout or support projects.
Benefits
- Company-subsidized health plan for the employee.
- Option to include dependents in the health plan with payroll deduction.
- Dental care (optional).
- Option to include dependents in the dental plan with payroll deduction.
- Meal or food allowance.
- Transportation allowance (optional).
- Impact & Care – a personal guidance program offering confidential emotional support and counseling in psychological, legal, financial, social and pet-related matters at no cost for the employee and eligible dependents.
- Gympass – Wellhub (access to more than 700 gyms across Brazil with plans starting at R$ 29,90 deducted via payroll).
- Option to include dependents in Gympass – Wellhub (up to 3 dependents — paid via credit card).
- Access to Udemy via our intranet.
- Partnerships with major consumer brands.
- Agreement with SESC for employee and dependents.
- Discounts with educational institutions (undergraduate and postgraduate) and language/certification schools.
- Group life insurance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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