Customer Service Representative at Crash Champions providing customer support and administrative assistance. Managing calls, correspondence, and customer service relations in a professional environment.
About the role
- Customer Service Representative at Michelin managing customer payments and orders. Assisting clients and resolving billing issues with constant communication.
Responsibilities
- Garantizar la correcta aplicación de pagos y el oportuno seguimiento de saldos vencidos, reclamaciones y correcciones de facturación.
- Contribuir a la gestión de las solicitudes de los clientes y al mantenimiento de relaciones financieras saludables.
- Apoyar a los clientes con sus requerimientos diarios de pedidos.
- Dar seguimiento a los pedidos con transportistas y almacenes.
- Actuar como mediador entre ventas, el transportista y el almacén cuando sea necesario.
- Cumplir con las políticas de Michelin (gestión de pedidos, devoluciones, transporte).
- Mantener comunicación constante con el especialista de AR para prevenir, corregir y/o resolver posibles errores de facturación.
- Brindar soporte y asistencia al proceso financiero D2C, asegurando una resolución precisa y oportuna de reclamaciones de facturación y saldos vencidos de los clientes.
- Informar proactivamente al cliente en caso de cualquier evento, retraso o incumplimiento del compromiso de servicio.
Requirements
- Experiencia de 1 a 2 años en puestos de atención a clientes, en gestión de pedidos o áreas relacionadas.
- Inglés Avanzado, contacto con clientes de Estados Unidos.
- Carrera Administrativa o relacionada.
Benefits
- Un entorno que promueve la ética, el desarrollo profesional y el bienestar.
- Exposición global y colaboración con equipos internacionales.
- Programas de formación, crecimiento y movilidad profesional dentro de Michelin.
- Una cultura que valora el respeto, la integridad y la innovación.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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