Senior Enterprise Architect at Crown Commercial Service converting business strategy into technical roadmaps. Responsible for technical governance, architecture alignment, and ensuring solution resiliency.
About the role
- IT Support for Gastronomy and Kassensysteme in 1st & 2nd Level Support at Gewinnblick GmbH. Engaging with customers to ensure their digital systems run reliably and efficiently.
Responsibilities
- Customer support & troubleshooting
- Telephone and written support for our gastronomy customers
- Analyze, diagnose and independently resolve technical inquiries
- Assist with usage and configuration questions (POS, online reservation & ordering systems, payment, digital tools)
- Maintain structured documentation in the ticketing system
- Set up, test and configure POS systems as well as hardware and software
- Manage interfaces (payment, accounting, online ordering systems, kitchen workflows)
- Troubleshoot the interaction of network, peripherals and cloud applications
- Provide application support for digital workflows
- Offer best-practice recommendations for optimal use of our solutions
- Work closely with technical teams, project management and sales
- Rotating on-call duty from 17:00–22:00 and on weekends & public holidays with additional compensation
Requirements
- Experience in the hospitality industry or a technical education in IT (e.g., IT specialist, IT support, system integration)
- Basic technical understanding — ideally in POS systems, networking or cloud solutions
- Strong willingness to learn and interest in digital processes
- Friendly, reliable communication — also under stressful situations
- Solution-oriented working style and self-responsibility
- Team spirit and enjoyment of customer contact
- Willingness to perform occasional field work or customer training
Benefits
- Personal onboarding and training — we’ll get you up to speed
- A secure job in a future-proof sector (digital hospitality solutions)
- Modern systems & hardware with market-leading products
- Regular working hours
- Givve Card with a monthly credit
- Permanent employment contract
- Remote work possible (after onboarding)
- Modern office (e.g., height-adjustable desks, fully equipped kitchen, outdoor area, etc.)
- Additional earning opportunities through on-call duty
- Support for development and further training
- Regular exchange with all locations & team events
- And above all: meaningful work. You ensure that our customers’ operations run smoothly.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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