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About the role
- IT Operations & Service Excellence Domain Expert at Methods, driving service evolution for public sector transformation in the UK. Collaborating with delivery, sales, and marketing to communicate value and business growth.
Responsibilities
- **Domain Expert Role Overview**
- As an IT Operations & Service Excellence Domain Expert, you will play a pivotal role at the intersection of client engagement, strategic delivery, and brand representation. You will shape how Methods communicates its value, supports business growth, and showcases its transformation expertise through pre-sales activity, thought leadership, and high-impact marketing content.
- You will collaborate closely with Delivery, Sales, and Marketing to translate our work into clear, compelling, and outcome-focused narratives. This includes designing persuasive bid responses, presentations, and strategic content that resonate with clients and articulate the measurable impact Methods delivers.
- You will also drive the evolution of our service offerings, ensuring they remain aligned with changing client priorities, industry best practice, and emerging technologies across IT operations, service management, automation, and digital service excellence.
- As the senior technical authority for your domain, you will anticipate market trends, define the future skills required within the discipline, and guide Methods’ strategic direction. You will build and mentor a community of Specialists, recruiting talent and nurturing capability with support from Competency Centre leadership.
- In addition, you will contribute to specialist client assignments, support pre-sales and bid activities, and help shape new and existing service propositions. Methods is appointing seven Domain Experts, each matched to a core strategic offering.
Requirements
- **Project Expertise**
- Provide expert consultancy, technical leadership, and delivery assurance across client assignments.
- Lead discovery activities, assessments, stakeholder interviews, and service maturity reviews.
- Develop strategies, operating models, transformation roadmaps, and business cases.
- Design and facilitate client workshops, including vision-setting, prioritisation, and technical decision-making.
- Offer hands-on delivery support as an interim lead or specialist where required.
- Support implementation of the skills matrix and deliver project-specific training to uplift team capability.
- Participate in programme governance, risk assessment, and quality assurance for major initiatives.
- **Pre-Sales**
- Shape early client conversations, understand challenges, and define clear, compelling responses.
- Lead scoping activities and host client workshops to refine requirements and solution options.
- Develop high-quality proposals, presentations, and capability statements for bids and frameworks.
- Support Sales and Bid Teams with subject-matter expertise and strategic narrative development.
- Contribute to account planning, pipeline development, and identification of future market opportunities.
- Provide insight on competitive positioning, market trends, and emerging client needs.
- **Service Offerings**
- Work with Competency Centre leadership to develop, refine, and evolve service propositions.
- Identify future customer or market challenges and ensure our offerings reflect best practice and emerging trends.
- Build and maintain partnerships with external organisations to strengthen service capability.
- Curate and maintain reusable assets such as case studies, templates, and playbooks, updated quarterly.
- **Training & Community**
- Mentor and support Specialists, providing technical guidance and career development.
- Produce training materials and deliver capability-building courses aligned to domain expertise.
- Continue developing your own skills in line with Competency Centre objectives.
- Lead an active professional community by organising events, sharing insights, and promoting collaboration.
- Participate in the recruitment of Specialists, including conducting technical interviews.
- **External Communication**
- Represent Methods through thought leadership, attending events, speaking engagements, and external forums.
- Produce high-quality blogs, insight articles, whitepapers, or multimedia content to showcase expertise.
- Support Marketing to develop compelling stories and campaigns that highlight client outcomes and Methods’ value.
- Ensure domain-specific messaging is clear, consistent, and aligned with corporate priorities.
- **Key Experience**
- To be effective in this role, you must have relevant delivery experience sufficient to interact with senior clients, delivery teams, and respond to tenders. This will include a least the following areas for your domain.
- IT Service Management (ITSM) Implementation & Optimisation
- Incident, Problem & Change Management
- Monitoring, Alerting & Event Management
- Automation & Orchestration of IT Operations
- DevOps Enablement & Continuous Delivery Practices
- Capacity, Performance & Availability Management
- IT Governance, Risk & Compliance
- Service Desk & User Support Operations
- Metrics, Reporting & Continuous Improvement Programmes
- Capability Uplift & Embedded Knowledge Transfer
- Operational Security Management
Benefits
- Autonomy to develop and grow your skills and experience
- Be part of exciting project work that is making a difference in society
- Strong, inspiring and thought-provoking leadership
- A supportive and collaborative environment.
- Development access to Pluralsight, a management development programme and training
- Wellness 24/7 Confidential employee assistance programme
- Social – Breakfast Tuesdays, Thirsty Thursdays and Pizza on the last Thursday of each month as well as commitment to charitable causes
- Time off 25 days a year
- Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
- Discretionary Company Bonus based on company and individual performance
- Life Assurance of 4 times base salary
- Private Medical Insurance which is non-contributory (spouse and dependants included)
- Worldwide Travel Insurance which is non-contributory (spouse and dependants included)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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