Customer Success Executive managing end - to - end experience for F&B clients. Onboarding and supporting clients for optimal system utilization in a hybrid work environment.
About the role
- Client Success Manager developing business-to-business relationships with clients for Metergy Solutions' utility billing services. Ensuring client satisfaction through exceptional communication and support services.
Responsibilities
- Develop strong, positive business-to-business relationships with a defined portfolio of clients
- Maintain close client contact and understanding the client’s needs
- Collaborate within Metergy to provide cross departmental support on client focused solutions
- Ensure excellent client service through proactive communication and facilitation of client requests
- Act as first point of contact for general inquiries such as billing, products, scheduling for Landlords and Property Managers
Requirements
- University/College preferred or equivalent work experience in related field
- Minimum of 5 years’ experience in a customer service role with a business-to-business focus
- Effective executive presence
- Excellent written and verbal skills
- Ability to prioritize, solve, and where appropriate, escalate challenges or opportunities
- Strong decision making and analytical skills
- Proficiency with MS Office, specifically Word, Excel and PowerPoint
- Exposure with CRM databases (Salesforce and CC&B, etc.) is an asset
Benefits
- Excellent health coverage and life insurance benefits – no waiting period!
- Company-paid Long-Term Disability and Basic Life Coverage
- Flexible Spending Account (FSA) options
- 401K plan with immediate company match
- Generous Paid Time Off Plan plus 10 paid holidays
- Summer hours to enjoy the weather
- Regular Social events - happy hours, summer & holiday parties, & more
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