Technical Support Manager responsible for technical inquiries at TomTom's automotive solutions. Delivering high - quality support and collaborating with various teams.
About the role
- Customer Success Executive managing key accounts in alternative asset management. Engaging clients and driving product adoption while collaborating with the internal sales team.
Responsibilities
- Engage directly with clients throughout their subscription term, building rapport and trust
- Build deep understanding of client workflows, priorities and success metrics, translating them into actionable success plans
- Provide tailored onboarding and training product demonstrations
- Become a key contact for any product related queries
- Proactively drive product adoption, using data and insights to identify trends, risks and opportunities
- Strategically identify, explore and push through upsell/cross-sell opportunities
- Report all feedback to Account Managers and in CRM systems, while collaborating with Product to inform roadmap priorities
Requirements
- Strong verbal and written communication skills, able to build rapport with senior and technical stakeholders
- Ability to manage complex accounts with multiple use cases while maintaining attention to detail
- Confidence with presenting to groups and facilitating training sessions (both in-person and virtual)
- Data-driven approach, confidence in manipulating multiple sources of usage data to inform strategy
- Commercially minded with the ability to understand client needs and link them to product solutions
- Experience in Financial services/Asset Management is a plus but not required
Benefits
- Excellent commission structure
- 24 days annual leave rising to 29 days
- Enhanced parental leave
- Medicash (Health Cash Plans)
- Wellness Days
- Birthday day off
- Employee assistance programme
- Travel loan scheme
- Charity days
- Breakfast provided
- Social events throughout the year
- Hybrid Working
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Technical Success Manager II at TomTom delivering technical support for automotive solutions. Collaborating with teams to enhance customer experience in a cross - functional role.
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