Customer Success Consultant managing product lifecycles for Zoopla, a leading UK property website. Liaising between sales, finance, and technical departments to ensure seamless service.
About the role
- Manager overseeing and mentoring Keystone Success Managers to enhance customer success at NetApp. Focused on service delivery, performance management, and team development.
Responsibilities
- Lead, mentor, and manage a team of Keystone Success Managers
- Ensure the delivery of exceptional service delivery to NetApp customers
- Monitor and evaluate the performance of Keystone Success Managers
- Identify opportunities to improve subscription success delivery processes
- Work closely with other departments for seamless customer experience
- Generate and analyze reports on team activities and performance
- Oversee escalated customer issues, ensuring timely resolution
- Develop and implement strategies to improve customer adoption and retention
- Organize and facilitate training programs for the team
- Manage the budget for the team
Requirements
- Bachelor's degree in computer science, Information Technology, Business Administration, or a related field
- At least 12 years of experience in customer support or account management or a similar role
- A minimum of 5 years in a leadership role
- Strong understanding of NetApp products and subscription solutions
- General knowledge of storage and data management technologies
- Proven ability to lead and motivate a team
- Strong analytical and problem-solving abilities
- Experience in managing projects and driving initiatives to successful completion
- Ability to analyze data and generate actionable insights
Benefits
- Health Insurance
- Life Insurance
- Retirement or Pension Plans
- Paid Time Off
- various Leave options
- Performance-Based Incentives
- employee stock purchase plan
- restricted stocks (RSU’s)
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