Client Success Executive enhancing customer relationships and ensuring alignment with business objectives. Collaborating with cross - functional teams to maximize value delivery and retention strategies.
About the role
- Publisher Success Manager ensuring success of premium APAC and Australian publishers at Ogury. Analyze performance, build partnerships, and collaborate with technical teams for effective implementations.
Responsibilities
- You will carefully measure and analyse the evolution of our Publishers' performance on a day to day basis and provide recommendations so as to build long-term partnerships
- Managing a portfolio of top Publishers, you will be tasked with providing a great service and creating opportunities to drive further revenues and partnerships
- Provide end-to-end customer service for all client needs including regular performance reviews on a weekly, monthly, and quarterly basis for top tier clients.
- Develop a good understanding of technical aspects of our products to be able to onboard our Publishers successfully.
- Work with stakeholders in the supply and product teams in order to prevent churn on our products.
- Work directly with our internal technical teams and publisher's technical team to ensure successful implementation.
Requirements
- Fluent speaking in English and Mandarin
- Previous experience in managing partnerships, previous experience in managing Publishers is highly beneficial
- Proven capacity to develop and retain customer relationships
- You will be commercial, and have examples of upselling and growing customer accounts
- You are able to troubleshoot issues and have a data driven solutions based approach with your clients
- Strong understanding of Internet advertising (account set up, inventory and header bidding technologies, mediation platforms, etc)
- You like to be autonomous, and work as a team.
Benefits
- A competitive compensation package
- Flexibility in working hours and location
- Monthly health allowance
- Generous holiday and personal leave allowance, plus national and local holidays
- Keeping our Ogurians happy and healthy is a priority for us, so we offer access to both physical and mental health and wellbeing resources
- And more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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