Customer - focused leader overseeing Customer Success across EMEA at Notion. Developing strategies, leading teams, and ensuring customer satisfaction through effective adoption and expansion.
About the role
- Publisher Success Manager ensuring success of premium APAC and Australian publishers at Ogury. Analyze performance, build partnerships, and collaborate with technical teams for effective implementations.
Responsibilities
- You will carefully measure and analyse the evolution of our Publishers' performance on a day to day basis and provide recommendations so as to build long-term partnerships
- Managing a portfolio of top Publishers, you will be tasked with providing a great service and creating opportunities to drive further revenues and partnerships
- Provide end-to-end customer service for all client needs including regular performance reviews on a weekly, monthly, and quarterly basis for top tier clients.
- Develop a good understanding of technical aspects of our products to be able to onboard our Publishers successfully.
- Work with stakeholders in the supply and product teams in order to prevent churn on our products.
- Work directly with our internal technical teams and publisher's technical team to ensure successful implementation.
Requirements
- Fluent speaking in English and Mandarin
- Previous experience in managing partnerships, previous experience in managing Publishers is highly beneficial
- Proven capacity to develop and retain customer relationships
- You will be commercial, and have examples of upselling and growing customer accounts
- You are able to troubleshoot issues and have a data driven solutions based approach with your clients
- Strong understanding of Internet advertising (account set up, inventory and header bidding technologies, mediation platforms, etc)
- You like to be autonomous, and work as a team.
Benefits
- A competitive compensation package
- Flexibility in working hours and location
- Monthly health allowance
- Generous holiday and personal leave allowance, plus national and local holidays
- Keeping our Ogurians happy and healthy is a priority for us, so we offer access to both physical and mental health and wellbeing resources
- And more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Success Manager ensuring maximum customer value from Qwilr. Managing accounts and driving engagement while delivering exceptional service across the customer lifecycle.
CRM & SFE Specialist managing CRM and Sales Force Effectiveness across markets. Enhancing CRM capabilities, ensuring data quality, and collaborating with commercial teams.
Customer Success Executive managing client relationships and identifying value generation opportunities in the retail sector. Collaborative role focusing on client retention and success with significant emphasis on data - driven insights.
Customer Success Manager at DeepL handling a portfolio of corporate Swiss accounts. Empowering clients to integrate AI solutions into workflows for successful outcomes.
Customer Success Manager responsible for building relationships and ensuring satisfaction for Semperis client accounts. Collaborating with teams to enhance product use and customer success.
Technical CRM Manager at Plum handling lifecycle campaigns and customer engagement for the smart saving and investing app. Collaborating cross - functionally to ensure clear communication and campaign success.
Customer Success Manager at ChapsVision managing enterprise accounts in North America. Fostering relationships and ensuring clients leverage our AI search platform effectively for business objectives.
Customer Success Manager for Treatwell onboarding salon partners and enhancing their experience. Responsibilities include training, support, and upselling within the beauty industry.
Senior Customer Success Manager in a tech/SaaS firm developing customer relationships. Managing a portfolio, acting as a strategic partner and ensuring customer benefit in hybrid role in Stockholm.