Senior CRM Manager developing strategies to optimize customer engagement and retention for a fintech startup. Leading multi - channel campaigns and driving lifecycle marketing for global customers.
About the role
- Techno-functional consultant overseeing Dynamics 365 CRM implementations and engaging with clients for successful project execution. Requires extensive experience in project management and collaboration.
Responsibilities
- Oversee and implement CRM projects utilizing Dynamics 365.
- Engage with clients to gather requirements and foster relationships.
- Document and refine solutions based on stakeholder feedback.
- Coordinate with technology teams for solution design and implementation.
Requirements
- Over 10 years of experience in CRM as a techno-functional consultant.
- Strong experience in PMO and project management activities.
- In-depth knowledge of Dynamics 365 Sales, Customer Service, and Marketing.
- Skilled in driving client and business user discussions as part of PMO responsibilities.
- Good understanding of the insurance domain.
- Proficient in creating and maintaining comprehensive documentation for solutions and integrations.
- Experienced in 3–4 end-to-end implementation projects from scratch.
- Collaborated closely with business stakeholders to understand their needs, objectives, and challenges.
- Ability to translate business requirements into clear and concise functional specifications for technical teams.
- Strong collaboration skills with technology teams to design solutions aligned with business needs.
- Global experience working in diverse, multicultural environments.
- Excellent communication skills.
- Familiar with working in a Microsoft DevOps environment.
- Good understanding of AI and Copilot capabilities.
Job title
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