Customer Success Manager tasked with managing IT services and customer relationships post sale for colocation and cloud solutions. Ensuring value and engagement to drive renewals and expansion.
About the role
- CRM Executive working within Subscriptions to deliver impactful digital customer communications. Involves managing campaigns, data workflows, and stakeholder relationships in a fast-paced environment.
Responsibilities
- Manage the day-to-day delivery of digital customer communications (with a focus on email) within Subscriptions acquisition and retention, with scope to work across editorial, commerce and advertising campaigns.
- Build detailed data workflows within the Adobe Campaign platform, working with complex sets of data and customer segmentation.
- Monitor and respond to new marketing and testing briefs for the CRM team.
- Translate data briefs from stakeholders into audience selection criteria within our database.
- Liaise with stakeholder teams to coordinate proofing and approval of creative assets.
- Create and optimise key customer lifecycle automations.
- Monitor active campaigns, problem-solve, and proactively identify areas for improvement.
- Report on CRM activity and highlight opportunities to stakeholders and the wider business.
- Effectively manage relationships with internal stakeholders and colleagues.
- Ensure best practice marketing and data compliance principles are adhered to.
Requirements
- Experience in a CRM or Marketing entry-level position, managing the deployment of simultaneous email marketing campaigns for a large or complex audience.
- Passionate about driving insights through data and looking for ways to improve/optimise processes.
- Experience with customer profiling and segmentation, with an understanding of database structures in order to manipulate data for email campaigns.
- Understanding of operational reporting & analysis, with experience reporting on email or other marketing campaign metrics.
- Understanding of key principles behind email deliverability.
- Awareness of data compliance laws and updates, including GDPR and PECR.
- Excellent organisation and time-management skills.
- Ability to prioritise effectively within a fast-paced environment.
- Laser-sharp attention to detail.
Benefits
- The nature of our industry means life at the Telegraph Media Group is fast-paced, demanding, and interesting. We also want it to be rewarding for everyone who works here by creating a suite of benefits that contribute to lifestyle choices and leisure activities. From dynamic working opportunities, medical cover, and parental leave (six months fully paid maternity leave and enhanced paternity/partner leave), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work-life balance.
- Training and development
- With support from your manager and colleagues, you’ll also have access to a variety of training and development opportunities through The Academy. Covering a range of personal and professional skills, our courses enable you to develop an enjoyable and rewarding career.
- Our commitment to inclusion
- At Telegraph Media Group, we foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds. We believe in equality of opportunity and welcome candidates from all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
- We are proud to be a Level 3 Disability Confident Leader as part of the government’s Disability Confident Scheme. If you are disabled or have a long-term health condition and would like support in applying for any of our roles or if you require any reasonable adjustments in the recruitment process with us, please make us aware.
- To find out more about Diversity, Inclusion and Belonging at Telegraph Media Group, and for more information on our purpose, beliefs, and people values, please visit our website.
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