Senior Customer Success Manager managing enterprise accounts for Vibe.co, a streaming TV advertising company. Building client relationships and driving revenue outcomes with strategic insights and campaign excellence.
About the role
- Customer Success Manager managing high-profile customer accounts for Gearset. Focusing on growth, retention, and delivering business value through collaboration and strategy.
Responsibilities
- Own a small portfolio (≈40 accounts) of high-profile customers, including some of the largest organisations in the world.
- In this senior, quota-carrying role, you’ll be accountable for growth, retention, and long-term customer value.
- Operate as the quarterback for each account, building executive-level relationships and orchestrating the right Gearset resources—such as Account Managers, DevOps Architects, and product teams—to deliver outcomes.
- Own the customer strategy, success plan, and growth number, while coordinating closely with Executive Account Managers on commercial execution.
- Deeply understand customer goals and DevOps maturity to discover challenges and identify opportunities for increased adoption and new product attach.
- Translate technical outcomes into clear commercial and business value for senior technical and business leaders.
- Identify risk early to create proactive mitigation plans, protecting Gearset’s exceptionally high Gross Revenue Retention (GRR) in this segment.
- Represent your customers internally, influencing roadmap and go-to-market decisions through clear feedback and insight.
Requirements
- You have significant experience in a senior, commercially-focused CSM role, ideally in Enterprise or Strategic segments.
- You have a proven track record of owning a number and driving expansion in complex, high-value accounts.
- You’re comfortable engaging, influencing, and presenting to executive-level stakeholders.
- You have strong technical curiosity and credibility, with the ability to understand Salesforce, DevOps practices, and Gearset’s platform in depth.
- You have exceptional communicator: confident in discovery, demos, storytelling, and executive presentations.
- You’re highly organised, proactive, and comfortable operating with autonomy in a high-expectation environment.
- You’re motivated by ownership, impact, and raising the bar for yourself and those around you.
Benefits
- This is a full time opportunity, working Monday to Friday with the option of flexible home working (for most of us that looks like 2-3 days a month in the office)
- Opportunity to join our Long Term Incentive Plan
- Generous personal development budget for courses, conferences, or whatever is useful to your professional development in the role of up to £1500 per year
- Top end hardware provided
- Free lunch in the office
- 25 days holiday plus bank holidays (with the option to buy an extra 5 each year).
- Company pension plan (matching up to 5%)
- Bupa healthcare
- Life insurance & critical illness cover
- Discounted gym membership, as well as a range of health and wellness benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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