Hybrid Account Manager

at MedOne Pharmacy Benefit Solutions

• Job title: Account Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, United States

About the role

• Account Manager at MedOne overseeing pharmacy benefit plans and client relationships while collaborating across teams. Building loyalty and managing issues in a supportive environment.

Responsibilities

• Serve as the primary client contact to build relationships, manage pharmacy benefit plans, resolve issues, and analyze performance data.
• Build and maintain business relationships by providing prompt and accurate service to promote customer loyalty.
• First point of client contact for general inquiries such as escalated member issues, plan design questions, etc.
• Assist with onboarding new clients.
• Manage client’s pharmacy benefit design updates, projects, and follow-ups.
• Organize and maintain client documentation within and outside of CRM.
• Interact directly with internal and external clients to build positive relationships.
• Analyze plan performance reporting; interpret data and identify correlations, trends, and opportunities.
• Plan for and lead client and partner plan performance review meetings; promote programs and services to clients and business partners when appropriate.
• Understand contract structure, track plan performance against contract terms, and communicate performance to plan and business partners.
• Serve as back-up to the Member Advocate team when call volume is high.
• Research and resolve issues pertaining to eligibility, claim adjudication, and billing.
• Attend client benefit fairs and open enrollment meetings.
• Contribute to department and company goals.
• Work collaboratively and cooperatively with other departments to resolve issues and improve processes.

Requirements

• Bachelor’s degree in business, marketing or related area or equivalent work experience in a related field
• Intermediate knowledge of Microsoft Office products
• Strong time management and prioritization skills in an environment that can present frequent interruption
• Strong listening, verbal, and written communication skills which convey understanding and clarity
• Desire to educate and consult with clients and business partners to resolve issues and develop solutions
• Demonstrated desire to learn new information and share knowledge amongst the team and cross-functionally.

Benefits

• Competitive salary and bonuses that reward your performance.
• Comprehensive health, dental, and vision insurance + additional benefits
• 401(k) with company match to secure your future.
• Generous paid time off and holidays.
• Opportunities for professional growth and development.
• A vibrant and collaborative work culture.