Hybrid Customer Support Technician

at MDD Forensic Accountants

• Job title: Customer Support Technician
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Stoke on Trent, United Kingdom

About the role

• Loss Adjuster Technician supporting Adjusters and managing high-value claims over £25k at Davies Group. Joining a leadership training programme and enhancing professional qualifications.

Responsibilities

• Be the trusted link between clients, suppliers, and internal teams.
• Manage emails, calls, and claim processes with confidence and professionalism.
• Take ownership of dedicated caseloads and keep everything moving seamlessly.
• Supporting dedicated Adjuster(s) in the proactive management of claims.
• Manage caseload in conjunction with Adjusters, acting autonomously within authority levels.
• Answer inbound calls, taking action to support customers, suppliers, and clients.
• Review and Issue reports to clients.
• Resolve customer queries, questions, or complaints, working with all parties involved for the best customer outcomes.
• Appoint suppliers and manage progress, independently of Adjuster engagement.
• Make outbound calls to customer/supplier/clients.
• Dealing with and actioning associated tasks in relation to claims.

Requirements

• Minimum of 2 years’ experience in property claims management.
• Ideally experienced in reviewing scopes or work, identifying errors, and missed items.
• Ability add value in claim reserving and reserve movements.
• Ability to deliver outcomes in a fast-paced environment.
• Capable of effective communication – both written and verbal
• Proven experience working

Benefits

• **Career & Purpose **
• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities
• **Environmental & Social**
• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme
• **Financial Health**
• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay
• **Mental, Physical & Emotional Wellbeing **
• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan