Support Technician for a SaaS platform focusing on customer issues resolution and collaboration with technical teams. Ensuring best customer experience through technical support and effective communication.
PC
Hybrid Senior IT Application Support Analyst
Posted 2 days ago
About the role
- Senior IT Application Support Analyst supporting AI agents and Microsoft Power Platform workflows. Contributing to data platform operations within PG&E’s Electric Risk & Compliance organization.
Responsibilities
- Provides input and helps diagnose production issues.
- Coordinates work across internal and external teams as needed.
- Understands and ensures adherence to Change management and release management processes when implementing fixes to production.
- Responsible for upgrades and deployments.
- Proactively addresses and rectifies application failures.
- Troubleshoots and deploys complex fixes to production.
- Supports existing Microsoft Power Platform solutions to improve business processes, workflows, and automation.
- Owns ongoing monitoring, support, and continuous improvement of AI Copilot agents.
Requirements
- 4 years of programming support and analysis experience.
- BA/BS in Computer Science, Management Information Systems, or equivalent experience and/or field of study.
- Advanced understanding of troubleshooting and maintaining software, how it works, and how it often breaks.
- Master's degree in Computer Science or related field (desired).
- Proven knowledge with programming support principals to enhance and maintain system performance.
- Multiple programming languages experience.
- Ability to create complex test beds, create test scenarios, create regression tests, document and assess software reliability.
- Ability to enhance the end-user experience.
Benefits
- PG&E is an Equal Employment Opportunity employer that actively pursues and hires a workforce that reflects the hometowns we serve
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