Analyst supporting customer journey mapping at Stefanini. Engaging in customer experience improvements for financial services and insurance products.
About the role
- Customer support role handling inquiries for vacation rental management software. Involves phone support, ticket management, and administrative tasks in a hybrid setting.
Responsibilities
- Telephone support for our customers — you are the first point of contact for questions and concerns
- Handling customer inquiries via ticket system, email and phone
- Assisting our users with questions about the software
- General office organization and administrative tasks
- Documenting customer issues and coordinating or clarifying them with Development / Account Management
- Scheduling appointments
Requirements
- Experience in customer service or a comparable position
- Enjoyment of phone work and interacting with people
- Willingness to learn and work with complex software
- Independent and structured working style
- Excellent German language skills; English skills are a plus
Benefits
- Flexible working hours – full-time or part-time possible
- Hybrid work model – mix of office in Siegburg and home office
- Flat hierarchies and direct communication
- Insight into the vacation rental industry and SaaS software
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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