Key Account Manager managing relationships in the safety glass sector across Germany. Driving customer engagement, business strategies, and market analysis for long - term partnerships.
About the role
- Partnerships Manager managing partner accounts at MATTER, a healthcare innovation hub. Responsible for building client relationships and delivering high-quality solutions across various engagements.
Responsibilities
- Serve as the lead point of contact for all activities within a subset of MATTER partners.
- Build and maintain strong, long-lasting client relationships and develop trusted advisor relationships with partner stakeholders and executive sponsors.
- Develop and manage timelines across key partner engagements to ensure clarity, accountability and on-time delivery.
- Work cross-functionally with internal MATTER teams to accomplish partner objectives and deliver high-quality solutions.
- Identify, create and implement processes that align internal and external stakeholders and deliver a seamless, concierge-level partner experience.
- Contribute to the exploration and pursuit of business development opportunities within existing accounts, from solution ideation through client presentation.
- Demonstrate strong storytelling and presentation skills, including the ability to create compelling decks and present solutions to partners.
- Ensure the timely and successful delivery of MATTER’s solutions according to partner needs and objectives.
- Clearly communicate the progress of monthly and quarterly initiatives to internal and external stakeholders.
- Prepare reports on account status and support contract renewals.
- Assist with challenging partner requests or issue escalations as needed.
Requirements
- 3–5+ years of experience in account management, partnerships, client services, or a related role.
- Demonstrated ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-suite.
- Solid experience with CRM software (HubSpot preferred) and Microsoft Office, particularly PowerPoint and Excel.
- Proven experience delivering client-focused solutions that address partner needs and objectives.
- Strong ability to manage multiple projects simultaneously while maintaining attention to detail.
- Demonstrated ability to brainstorm solutions, implement new processes and assess effectiveness.
- Excellent listening, negotiation and presentation skills.
- Healthcare experience is required.
- BA/BS degree in Business Administration, Sales or a related field.
- Candidates for this position must live in the Chicago area.
Benefits
- Choice of numerous medical, dental and vision insurance plan options
- Opportunity to participate in a 403(b) retirement plan and contribute to FSA plans for tax-free support of medical, child care and transit expenses
- Monthly cell phone stipend that is not taxed
- Unlimited paid time off, because we believe that time devoted to yourself and those in your life is fundamental to good health
- Annual company-wide winter break between Christmas and New Year's
- Expanding your professional network across the healthcare and entrepreneurial ecosystems
- Engaging with some of the most innovative thinkers in healthcare
- Growing skills and knowledge with continuous learning, including dedicated company-wide time to learning each month and periodic workshops for our team
- Working with a diverse team that is passionate about our work and cares about one other
- Owning your work, with unbounded opportunities to stretch, learn and lead
Job title
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Degree requirement
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