Enterprise Client Relationship Manager managing relationships with key enterprise clients and providing performance insights. Supporting service expansion across national legal networks while maintaining communication and engagement.
Responsibilities
Manage and build strong partnerships with approximately 15–20 key enterprise clients
Conduct regular monthly check-ins and maintain consistent communication cadence
Serve as a primary point of contact for client questions, service needs, and relationship development
Support long-term retention strategies through proactive engagement and follow-through
Prepare and deliver usage and performance reports using advanced Excel and PowerPoint
Analyze client activity trends to identify risks, growth opportunities, and service expansion potential
Provide clear insights and recommendations to internal stakeholders and leadership
Partner with Sales and Operations teams to identify opportunities to expand services
Support initiatives to grow relationships across national law firm networks representing enterprise clients
Assist in coordinating implementation efforts and ensuring a consistent client experience
Work closely with Sales, Operations, and client service teams to support enterprise initiatives
Maintain accurate client data and reporting visibility within CRM systems
Effectively manage multiple priorities, projects, and client requests in a fast-paced environment
Requirements
Must have 5–7 years of experience in litigation support, legal services, or a related professional services environment
Proven success managing ongoing enterprise or strategic client relationships
Strong analytical skills with the ability to interpret trends and translate data into action
Advanced proficiency in Microsoft Excel and PowerPoint
Highly organized with strong time management and follow-through
Confident communicator comfortable with proactive client outreach.
Benefits
Medical, dental, and vision insurance.
401(k) with company match.
Paid time off, holidays, and volunteer time.
Company-paid life insurance and disability coverage.
Employee wellness programs and perks.
Growth and development opportunities within a national organization.
Job title
Enterprise Client Relationship Manager – Legal Support Services
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