VP of Local to Local Operations overseeing pharmaceutical manufacturing, delivering commercial ambitions and ensuring performance excellence across multiple sites. Role includes strategic planning and leadership responsibilities.
About the role
- Senior Operational Excellence Consultant overseeing transformation projects at Manulife. Driving high-quality project delivery and cultivating a culture of continuous improvement within the organization.
Responsibilities
- Will have an oversight of all initiatives assigned initiatives
- Facilitate forums at the managerial level on the assigned initiatives
- Monitoring of Output – targets vs actuals
- Own & drive pipeline of Transformation & Operational Excellence Initiatives and programs within the assigned function(s)
- Responsible for all projects and services delivered by the squad are of high quality and delivers the expected benefits / impact, and that projects are delivered on time and within budget.
- Lead medium-sized, medium-risk, segment-specific transformation and/or process and performance improvement initiatives.
- Project or Program Manager for complex, high-risk, and/or organization-wide transformation and/or process and performance improvement initiatives.
- Provide tactical direction & guidance to the project delivery team
- Alignment with function and project stakeholders to ensure that on-going initiatives are prioritized and aligned based on the agreed project milestones and project steering committee decisions.
- Build strong relationships with offshore business partners.
- Collaborate with other GBS support functions to deliver successful business transformation initiatives.
- Negotiate and manage conflicts within the project team through transparent and authentic conversations in order to address project issues.
- Cultivate a continuous improvement culture and critical thinking in the organization by leading OE Forums with offshore Business Partners, actively participating in the GBS Operational Excellence Community of Practice and sharing industry best practices, case studies, implementation tips, new trends and tools in Operational Excellence, etc.
- Implement and rollout Operational Excellence and Agile training plans, standards and procedures.
- Develop & facilitate management trainings and awareness sessions to educate leaders on Operational Excellence concepts, frameworks, and tools.
- Conduct LEAN Six Sigma workshops and provide mentorship to operations leaders and/or process experts.
- Coach leaders (Function Leads) in running mature operations.
- Model the MBPS Values in Action as well as other corporate governance & compliance policies such as but not limited to: Code of Employee Discipline, Data Privacy, Information Security, Risk Management, etc.
Requirements
- Educational Background on Finance, Accounting, Insurance, Investments, and/or Actuarial
- Knowledge of Insurance operations
- Knowledge of and hands-on application of Operational Excellence, Problem Solving, and Project Management frameworks, methodologies and tools (LEAN, DMAIC, Data Analysis, HCD, Design Thinking, Agile, Scrum, VSM, Customer Journey Mapping, Visual Management, OE Maturity, etc.)
- Certified LEAN Six Sigma Green Belt
- Knowledge of operations management and with business acumen
- Project management skills
- Advanced MS Excel skills
- Advanced PowerPoint skills
- Use of statistical tools for data analysis, i.e., Minitab, SPC Excel, etc.
- At least 1 Project Management Certification: PMP, Agile, Scrum, etc.
- Excellent communication skills (verbal and written)
- Good interpersonal skills
- Strong negotiation and conflict resolution skills
- Ability to influence & lead senior leaders in decision-making through insightful, data-driven, and value-added recommendations.
- Client management skills
- Ability to develop and facilitate management trainings and workshops geared towards mid-level and senior-level leaders.
- Excellent coaching skills
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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