Claims Supervisor managing Medicaid operations and team performance in Helena, MT. Responsible for claims processing, staff management, and operational improvements.
About the role
- Managing AdminAdvantage Operations team at Manulife for benefits administration and customer service. Leading initiatives and ensuring exceptional client and member experiences in a fast-paced environment.
Responsibilities
- Providing leadership and support to operations team
- Building a high performing cohesive team through recruiting, coaching, and team building
- Acting as the point of contact for escalated requests from customers
- Identifying client needs and developing action plans for positive experience
- Coordinating service in partnership with global teams to meet expectations
- Implementing operational functions such as scheduling and quality controls
- Participating in continuous improvement projects
- Managing employee productivity and expense control to support financial contributions
- Collaborating with global team members to understand and address client concerns
Requirements
- Proven track record of attracting talent, motivating team, and driving employee engagement
- Approachability, integrity, and commitment to values
- Experience supporting client Service Level Agreements
- Comprehensive knowledge of Group Benefits and AdminAdvantage is an asset
- Quick learner with new ideas and technologies
- Dedication to continuous improvement, digitization, innovation, and automation
- Accountability and solution-oriented mindset
- Master communicator between technical and non-technical audiences
- Resilience and adaptability through change
- Strategic thinking and ability to consider downstream impacts
- Proven collaboration and negotiation skills
- Strong Office 365 skills
- Bilingualism in English and French (proficiency in both languages required if based in Québec)
Benefits
- Health, dental, mental health, vision insurance
- Short- and long-term disability
- Life and AD&D insurance
- Adoption/surrogacy wellness benefits
- Employee/family assistance plans
- Retirement savings plans including pension and global share ownership plan with employer matching
- Financial education and counseling resources
- Generous paid time off including holidays, vacation, personal, and sick days
- Full range of statutory leaves of absence
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