Customer Service Team Lead providing first line support for Customer Service teams in Gent, Belgium. Leading and motivating the team to deliver customer service excellence.
About the role
- Join our Canadian Contact Center as a Bilingual Customer Service Representative. Provide exceptional service to policyholders and agents through various communication channels in both French and English.
Responsibilities
- Provide exceptional customer service to policyholders, agents, and other collaborators in French and English through inbound calls, email, and chat
- Handle a high volume of customer inquiries and analyze problems to provide detailed and proactive solutions
- Leverage advanced technology and software systems to accurately record customer interactions and deliver exceptional solutions
- Demonstrate emotional intelligence and understanding in all interactions to build positive relationships with customers and advisors
- Stay updated on products, services, and industry regulations to provide accurate information to customers and support their financial and health goals
- Collaborate closely with team members and other departments to resolve complex customer issues and seek support when required
Requirements
- Bilingual (verbal & written proficiency) in both French and English
- Proven experience working in a fast-paced customer service environment
- Strong technical skills and ability to navigate multiple computer systems and software applications
Benefits
- health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- retirement savings plans (including pension and global share ownership plan with employer matching contributions)
- financial education and counseling resources
- generous paid time off program in Canada (holidays, vacation, personal, and sick days)
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