Territory Manager at US Foods, responsible for building customer relationships and driving sales success in assigned territory. Collaborating with teams to enhance customer satisfaction and operational efficiency.
About the role
- Key Account Manager handling growth, satisfaction, and retention of SMB customer portfolios at Zoho Corporation. Work with a global team to improve business operations and solutions.
Responsibilities
- Take full ownership for the growth, satisfaction, and retention of your assigned SMB customer portfolio.
- Identify and develop new business opportunities within existing accounts to achieve upgrade and cross-sell revenue goals.
- Create, maintain and execute an account plans for these accounts and coordinate with appropriate internal domain experts for delivery.
- Uncover and mitigate any risk that threatens your customers; growth, satisfaction, or renewal.
- Resolve issue escalations, if needed, working closely with our support, product and engineering teams.
- Collaborate with customers implementation partner, wherever needed to achieve overall satisfaction with the solution and create a trusted 3 way partnership between customer, partner, and Zoho.
- Use solution selling expertise to respond optimally to customer needs and help them realize business value from adopting Zoho's suite of products.
- Strengthen client relationships through regular engagements and face-to-face meetings.
- Forecast and track key account metrics (e.g. renewal, upgrades and pipeline).
- Build a solid base of reference-able customer contacts.
Requirements
- 2 to 3 years of business development experience in a software/SaaS background, with at least 1 year of account management experience managing SME companies.
- Prior experience in selling SaaS applications such as CRM, ERP, Accounting and HRMS is preferred.
- Proven track record of growing business from existing customer accounts and consistently exceeding revenue targets.
- Ability to deliver effective presentations and product demos highlighting the key value proposition.
- Strong communication, interpersonal and consultative skills.
- Comfortable working independently in a distributed and remote environment.
- Open to travel domestically for customer meetings.
- Comfortable using tools such as CRM for process management and reporting.
- Fluency in English and German (native) speaker is mandatory for this role.
Benefits
- 28 days excluding public holidays and statutory holidays.
- Company lunch provided for when employee is in the office.
- Monthly Train card Subscription.
- Company-paid travel insurance for business purposes.
- Opportunity to work with a global team and contribute to the growth of a leading technology company.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Territory Manager responsible for managing relationships and sales for food and non - food items. Expected to transition to Territory Manager role within 9 to 12 months.
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