Hybrid Partnerships Operations Analyst

Posted 2 hours ago

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About the role

  • Partner Operations Analyst optimizing partner lifecycle processes for food tech company Skip. Driving operational excellence and providing analytics for partner success in a hybrid work environment.

Responsibilities

  • Support the full partner lifecycle, from initial identification and lead qualification to onboarding, offboarding, and managing at-risk accounts.
  • Help design and optimize operational workflows and cadences for the Sales and Account Management teams, including pipeline management, Deal Desk, and Quarterly Business Reviews.
  • Aid in developing and managing operational processes for commercial growth, such as renewals, upsells, cross-sells, and partner expansion.
  • Act as the business owner for key go-to-market and partner success systems (e.g., CRM).
  • Champion and ensure data accuracy while collaborating with internal teams to define data requirements.
  • Develop and maintain dashboards and reports focused on key GTM metrics, including lead conversion, pipeline health, onboarding velocity, retention rates, and revenue growth.
  • Analyze performance data to provide actionable insights and strategic recommendations to leadership across the entire partner lifecycle.
  • Support the creation and maintenance of playbooks and Standard Operating Procedures for the Sales and Account Management teams.

Requirements

  • Bachelor's degree in Business, Finance, Data Analytics, or a related quantitative field.
  • Minimum of 2-4 years of experience in an operations, finance, or data analysis role, preferably in the food delivery or e-commerce industry.
  • Strong background in data analysis, with proficiency in tools such as SQL, GBQ, G-Sheets/Excel, and experience with dashboarding tools (e.g., Looker, Tableau).
  • Proven ability to analyze complex data, identify trends, and translate insights into actionable recommendations.
  • Exceptional communication and presentation skills, with the ability to effectively convey insights and recommendations to various stakeholders.
  • Strong organizational skills and the ability to manage multiple tasks and priorities in a dynamic, fast-paced environment.
  • Experience with CRM systems (e.g., Salesforce) is a plus.

Benefits

  • Health insurance
  • Flexible work arrangements
  • Professional development opportunities
  • Paid time off

Job title

Partnerships Operations Analyst

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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