Associate Manager for Product Implementation at SpotOn, managing a team to support restaurant tech solutions. Overseeing deployment and client success for restaurant integrations and satisfaction.
About the role
- Customer Implementation Manager at MakiPeople ensuring seamless client onboarding and integration of AI solutions. Spearheading innovative assessment protocols and cross-functional collaboration.
Responsibilities
- Manage and execute the customer implementation process with a focus on smooth and efficient transitioning to MakiPeople's platform, delivering an experience that consistently exceeds customer expectations.
- Commit to having customers fully operational on the platform by the promised go-live date, showcasing our reputation for dependability and attention to detail.
- Lead the charge in crafting cutting-edge assessment protocols that are not only powerful but also user-friendly, ensuring an exceptional and memorable experience for candidates.
- Innovate our training methodology to thoroughly equip users with the skills and confidence needed to harness the full capabilities of our AI-powered platform.
- Design an implementation journey that epitomizes innovation and sophistication, creating an impactful and lasting positive impression on all stakeholders engaged with our platform.
- Act as the central coordinator between Product, Tech, Science, Sales, Care and Success teams to ensure a synergistic approach to the platform's deployment and client satisfaction.
- Apply expert project management techniques to oversee the entire implementation process, from meticulous planning to successful execution.
Requirements
- Experience in a similar role working with Enterprise accounts, within a fast-growing startup or a B2B SaaS
- Strong interest in AI and HR tech; knowledge of the HR ecosystem would be a plus
- Appetite for solving problems and an analytical mindset with the ability to interpret data and use it to make strategic decisions
- Drive and ambition: we're growing fast and expect you to grow along us
- Entrepreneurial mindset: you have a proactive attitude, enjoy freedom and autonomy and act as an owner
- Strong customer service and communication skills, with the ability to build strong relationships with customers
- Demonstrated ability to manage multiple projects and priorities in a fast-paced environment
- Bilingual in English & French
Benefits
- A direct and visible impact on the company’s success
- Learning and development opportunities
- Flexible “transversal” mobility opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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