Junior Implementation Specialist providing technical support and services to mid - market and Enterprise customers. Collaborating within Trulioo's Customer Success department to enhance identity verification processes.
About the role
- Lead complex technical implementations for strategic clients at Trulioo. Collaborate with cross-functional teams to ensure successful project delivery in the digital identity verification space.
Responsibilities
- Lead complex implementations, ensuring alignment with clients' business processes and technical requirements.
- Collaborate with cross-functional teams (sales, product development, and support) to streamline project delivery.
- Identify project risks and proactively develop mitigation strategies.
- Mentor and support junior team members, fostering a collaborative and high-performing environment.
- Document lessons learned and create best practices for continuous process improvement.
- Manage escalations and critical issues efficiently to meet project deadlines.
- Contribute to knowledge-sharing initiatives by developing internal and client-facing resources.
Requirements
- Bachelor’s Degree in business, computer science, or related field (or equivalent experience).
- 5+ years of implementation experience with strategic and enterprise clients.
- PMP designation preferred.
- Expertise in RESTful API and experience with JSON, JavaScript, and SQL.
- Proficiency with project management tools (Jira, Confluence, MS Project, GSuite).
- Strong troubleshooting and problem-solving skills.
- Ability to manage multiple complex projects independently.
- Quick to adopt new technologies and integration methods.
- Proficient in relational databases and API integrations.
- Strong project management and communication skills.
- Fluency in English; additional languages are advantageous.
Benefits
- Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency).
- Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events.
- Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription.
- Employee Resource Groups: Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies.
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