Hybrid Junior Implementation Specialist

at Trulioo

• Job title: Junior Implementation Specialist
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Postgraduate Degree
• Location requirements: Hybrid, Singapore

About the role

• Junior Implementation Specialist providing technical support and services to mid-market and Enterprise customers. Collaborating within Trulioo's Customer Success department to enhance identity verification processes.

Responsibilities

• Provide technical support and implementation services to our mid-market and Enterprise customers in a timely manner
• Provide an exceptional customer service experience to ensure Trulioo maintains its position as the leading trusted expert in Identity Verification
• Achieve high customer satisfaction by effectively and proactively troubleshooting and correcting any issues
• Configure and troubleshoot Trulioo products and services with exceptional attention to detail and adherence to our SLAs
• Respond to all internal and external stakeholder questions and concerns with a high level of professionalism
• Collaborate with other departments, including Vendor Management and Datasource Monitoring teams, in order to resolve issues
• Contribute to customer success initiatives when needed
• Perform client due diligence on new and existing accounts to ensure all accounts are in accordance with the Compliance policies and procedures
• Conduct regular audits on existing accounts for quality assurance

Requirements

• Post-Secondary Degree or a combination of desired experience and education
• Must have a minimum of 2-5 years of experience in a customer-facing role
• Experience supporting users on a SaaS platform using APIs
• Startup experience
• Ability to think critically, troubleshoot proactively, and solve complex problems
• Capability to excel in a data-driven, metrics-oriented environment
• Strong aptitude with an ability to learn new technologies quickly
• Strong customer service orientation with excellent listening, verbal, and written communication skills
• Strong problem-solving skills with the ability to effectively prioritize and execute tasks while under pressure
• Meticulous attention to detail
• Mastery of Office Suite (MS or Google), in particular with MS Excel
• Written and verbal English & Mandarin proficiency

Benefits

• Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency).
• Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events.
• Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription.
• Employee Resource Groups: Belonging is an important part of doing your best work.