Senior Customer Experience Associate managing client relationships for IAS while providing education on products and systems. Requires 2 - 4 years of experience in digital marketing and advertising campaigns.
About the role
- Client Accounts Admin Specialist working in Mable's team to resolve payment issues in the Disability and Aged Care sectors. Ensuring smooth funding access for clients by handling payment inquiries.
Responsibilities
- Solve complex payment challenges related to NDIS and HCP funding, ensuring smooth and timely claims.
- Process and respond to invoicing enquiries, providing accurate and efficient support.
- Build and nurture strong relationships with stakeholders across the Disability and Aged Care sectors.
- Maintain accurate records and keep information up to date in Salesforce.
- Manage receipts and allocations across multiple payment methods with precision and care.
- Reconcile bank accounts daily, proactively investigating and resolving discrepancies.
- Handle customer payments including direct debits, credit cards, and other transactions.
- Provide empathetic support to customers facing complex or escalated payment issues, via email and phone.
Requirements
- 2+ years’ experience in Accounts Receivable, NDIS Plan Management, Support Coordination, or the Disability sector (with exposure to payments).
- An understanding of NDIS funding (desirable).
- Exceptional problem-solving skills with the ability to think proactively and resolve issues effectively.
- Proven ability to manage escalations with empathy, efficiency, and professionalism.
- Outstanding customer service and communication skills, both verbal and written.
- Skilled in building strong, collaborative relationships with customers, colleagues, and Disability/Aged Care providers.
Benefits
- Learn from industry experts, experienced leaders, and on-the-job opportunities.
- Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.
- We’re a hybrid workplace, balancing time in the office with remote work.
- Get one extra paid leave day per quarter for what makes you happy.
- Acknowledge a significant day your way with family and friends.
- Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program.
Job title
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