Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Client Accounts Admin Specialist working in Mable's team to resolve payment issues in the Disability and Aged Care sectors. Ensuring smooth funding access for clients by handling payment inquiries.
Responsibilities
- Solve complex payment challenges related to NDIS and HCP funding, ensuring smooth and timely claims.
- Process and respond to invoicing enquiries, providing accurate and efficient support.
- Build and nurture strong relationships with stakeholders across the Disability and Aged Care sectors.
- Maintain accurate records and keep information up to date in Salesforce.
- Manage receipts and allocations across multiple payment methods with precision and care.
- Reconcile bank accounts daily, proactively investigating and resolving discrepancies.
- Handle customer payments including direct debits, credit cards, and other transactions.
- Provide empathetic support to customers facing complex or escalated payment issues, via email and phone.
Requirements
- 2+ years’ experience in Accounts Receivable, NDIS Plan Management, Support Coordination, or the Disability sector (with exposure to payments).
- An understanding of NDIS funding (desirable).
- Exceptional problem-solving skills with the ability to think proactively and resolve issues effectively.
- Proven ability to manage escalations with empathy, efficiency, and professionalism.
- Outstanding customer service and communication skills, both verbal and written.
- Skilled in building strong, collaborative relationships with customers, colleagues, and Disability/Aged Care providers.
Benefits
- Learn from industry experts, experienced leaders, and on-the-job opportunities.
- Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.
- We’re a hybrid workplace, balancing time in the office with remote work.
- Get one extra paid leave day per quarter for what makes you happy.
- Acknowledge a significant day your way with family and friends.
- Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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