Customer Service Medewerker supporting clients via phone and email in a hybrid work model. Working from home and office locations in Amsterdam or Leuven.
About the role
- Working Student Support Agent assisting customers in understanding trading software and addressing financial product inquiries via phone and email. No sales calls involved, customers approach the support team.
Responsibilities
- Assist and onboard customers with the technical details of the trading software
- Answer customers' product-related questions about financial instruments via phone and email
- There are no sales conversations or cold calling — customers approach the support team
Requirements
- Interest in and, where applicable, experience with international financial markets and products (e.g., through personal trading or related academic content)
- Confident communicator when dealing with customers — experience is an advantage
- Excellent German and good English skills, both written and spoken — contact with our partner is in English
- Proficient with Office applications
Benefits
- Flexible working hours to fit your class schedule and attractive compensation
- A multi-week, structured onboarding with individual training from our in-house trainers on our trading platform and financial products, plus extensive practical training with your personal mentor
- Development potential through ownership of projects and expanding responsibilities
- Language courses at heavily discounted rates
- Free snacks and drinks and a daily hot lunch prepared by our chef — options for meat-eaters, vegetarians, and vegans
- An annual training budget of up to €2,000 for professional development related to your role
- Discounts with Urban Sports
- Summer party and Christmas party with the entire office and regular team events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Senior Operations Support Specialist delivering high - quality operational support for B2B partners in the iGaming industry. Requires strong analytical skills and operational knowledge for casino and sportsbook platforms.
Voice Operations Specialist optimizing communication strategies and managing partner relationships at Uphold. Leading performance reviews and driving operational excellence in customer service.
Junior Quality Assurer monitoring quality of customer service voice interactions for Uphold. Evaluating performances and contributing to continuous improvement in a hybrid role in Portugal.
Customer Success Analyst expanding Clinicorp's client base through strategic value generation and relationship management. Participating in meetings, training, and enhancing client engagement across the platform.
Client Success Analyst managing business client relationships and maximizing value for Conexa's health platform. Supporting clients and monitoring their journey from implementation through continuous use.
Customer Service Representative in a Legal Tech firm focusing on client acquisition and engagement. Engaging with potential clients and managing lead qualification in a digital environment.
Advanced Associate Customer Service role managing inventory control of equipment for disabled candidates at Pearson testing centers. Handling logistics for daily shipments, returns, and communication with internal and external stakeholders.
Customer Care Technical Lead acting as a liaison between customers and Nokia's technical support organization. Managing customer satisfaction and leading technical delivery of support initiatives.
Customer Service Representative handling order management for manufacturing company. Focused on maintaining customer relationships and processing orders efficiently.