Call Center Agent responsible for customer inquiries and support. Collaborate in a service - oriented role within Pro - Idee GmbH, ensuring customer satisfaction and data management.
About the role
- Application Support Specialist responsible for maintaining the bank’s Customer Platform (CRM) in Tallinn. Collaborating with engineering teams and ensuring system quality and performance in a hybrid work setup.
Responsibilities
- Maintain and improve the bank’s Customer Platform (CRM)
- Maintain integrations between various platforms and components
- Ensure high levels of quality, documentation, security, availability, and performance for supported systems
- Participate in technical discussions with engineering teams
- Perform testing, troubleshoot software, and fix defects
- Assist and guide business stakeholders in Customer Platform–related challenges
- Gain expertise in a variety of the bank’s business processes and products
- Work as part of an Agile team
- Operate in an international environment
Requirements
- Experience with SQL database technologies; experience with NoSQL databases is an advantage
- Experience working in a Linux environment
- Familiarity with ITSM platforms and monitoring tools (e.g., ServiceNow, JIRA)
- Willingness to participate in on-call duty (overtime pay is provided)
- Experience within the customer/business domain is considered an advantage
- Fluent English is required in spoken and written communication due to working on the Pan-Baltic level.
Benefits
- Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
- International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun
- Culture. You’ll be joining a team where things move fast, ideas flow freely, and change is part of the everyday. It’s a dynamic environment that keeps you learning, growing, and never bored
- More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
- Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
- Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
- Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed
- Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life
- Professional growth. Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc
- Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor
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