Call Center Agent responsible for customer inquiries and support. Collaborate in a service - oriented role within Pro - Idee GmbH, ensuring customer satisfaction and data management.
About the role
- Application Support Specialist maintaining and enhancing Customer Platform at Luminor in Lithuania. Collaborate within an Agile environment and ensure system quality and support business stakeholders.
Responsibilities
- Maintain and improve the bank’s Customer Platform (CRM)
- Maintain integrations between various platforms
- Ensure high levels of quality, documentation, security, availability, and performance for supported systems
- Participate in technical discussions with engineering teams
- Perform testing, troubleshoot software, and fix defects
- Assist and guide business stakeholders in Customer Platform–related challenges
- Gain expertise in a variety of the bank’s business processes and products
- Work as part of an Agile team
- Operate in an international environment
Requirements
- Experience with SQL database technologies; experience with NoSQL databases is an advantage
- Experience working in a Linux environment
- Familiarity with ITSM platforms and monitoring tools (e.g., ServiceNow, JIRA)
- Willingness to participate in on-call duty
- Experience within the customer/business domain is considered an advantage
- Fluent English in spoken and written communication
Benefits
- Health insurance
- Additional weeks of vacation for employees with 1+ year
- Volunteer time off
- 30 fully paid calendar days for military training
- Access to tools and resources for wellbeing
- Internal and external training programs
Job title
Job type
Experience level
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Degree requirement
Tech skills
Location requirements
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