Customer Experience Chatbot Senior Associate at DraftKings responsible for chatbot conversation design and performance improvements. Collaborating cross - functionally to enhance customer experiences via AI - driven solutions.
About the role
- Customer Service Representative providing technical support and customer service to Moneris merchants. Responsible for achieving customer service targets and promoting products while supporting financial needs.
Responsibilities
- Provide support to our merchant customers across voice, chat, email, and social media
- Promote our products and services to merchants
- Accurately collect and document information provided by merchants
- Use effective troubleshooting techniques to deliver a consistent first response
- Responsible for meeting individual targets
Requirements
- 1+ years of customer service experience, preferably in a call center
- Bilingual in English and French (read, written and spoken) is required
- Understanding of computer features, software, and hardware (routers/modems/etc.)
- Ability to work varied schedules, including evenings, weekends, and holidays
Benefits
- Comprehensive total compensation program, including performance-based bonuses
- Flexible benefits starting on day one
- Choice between a Health Care Spending Account (HCSA) and a Personal Spending Account (PSA)
- Retirement planning support, including profit-sharing programs with company contributions
- Opportunities for growth and development, including unlimited access to Coursera
- Mentorship programs
- Comprehensive well-being support, including an Employee and Family Assistance Program (EFAP)
- 24/7 virtual healthcare
- Workplace wellness initiatives
- Company-wide recognition programs
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