Customer Experience Chatbot Senior Associate at DraftKings responsible for chatbot conversation design and performance improvements. Collaborating cross - functionally to enhance customer experiences via AI - driven solutions.
About the role
- Bilingual Customer Service Representative at Moneris supporting financial inquiries and promoting products. Balancing in-office collaboration with remote flexibility in Toronto or Sackville.
Responsibilities
- Provide financial support to merchant clients about billing, balancing, disputes and account administration inquiries
- Promote products and services to merchants
- Identify cross-sell/up-sell opportunities and send leads through appropriate channels
- Collect and document information from merchants
- Use problem solving techniques for inbound telephone service requests
- Achieve individual targets contributing to goals including productivity targets, quality assurance targets, compliance targets, absenteeism targets
Requirements
- 1+ years of customer service experience preferably in a contact centre environment
- Fluent in French and English (reading, writing and verbal) is required
- Strong attention to detail
- Ability to work in a fast-paced environment with changing priorities
- Prior experience with retail or restaurant systems is an asset (point of sale, software)
- Previous experience with Visa, MC, Discover and CUP rules and rule books considered an asset
Benefits
- Comprehensive Total Rewards Program
- Performance-based bonuses
- Flexible benefits starting from day one
- Health Spending Account (HSA)
- Personal Spending Account (PSA)
- Retirement planning support
- Profit-sharing programs including company match
- Defined contribution pension plan
- Growth & development opportunities
- Unlimited access to Coursera
- Mentorship programs
- Internal gig marketplace
- Holistic wellness support
- Employee & Family Assistance Program
- 24/7 virtual healthcare
- Workplace wellness initiatives
- Company-wide recognition programs
- Exclusive banking perks from RBC & BMO
- Access to great employee discounts
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Care Representative answering customer inquiries via phone and written correspondence. Resolving operational challenges and ensuring positive customer relations in healthcare.
Customer Service Representative providing technical support and customer service to Moneris merchants. Responsible for achieving customer service targets and promoting products while supporting financial needs.
Customer Service Manager leading the service function at BlackHawk Industrial to ensure efficiency and customer satisfaction. Overseeing the CSR team and handling inventory and sales processes.
Customer Service Coordinator managing calls and inquiries at PestCo servicing the pest control industry. Engage with customers, maintain databases and develop product knowledge.
Customer Service Coordinator at Pointe Pest Control managing incoming calls and customer inquiries with high - quality service and support. Developing knowledge of pest control products and maintaining efficient day - to - day activities.
Customer Service Manager responsible for managing the customer support team at PestCo. Overseeing daily operations and ensuring exceptional customer experience.
Customer Service Representative building lasting relationships with veterinary clinics for pet aftercare services. Engaging with communities and providing exceptional service with dignity and compassion.
Customer Service Representative providing compassionate service and support to veterinary clinics. Building relationships and managing customer needs in the pet aftercare industry.
Customer Service Representative supporting daily store operations for H&S Energy. Responsible for cashiering and ensuring food and beverage quality in a welcoming environment.