Customer Experience Chatbot Senior Associate at DraftKings responsible for chatbot conversation design and performance improvements. Collaborating cross - functionally to enhance customer experiences via AI - driven solutions.
About the role
- Customer Service Manager leading the service function at BlackHawk Industrial to ensure efficiency and customer satisfaction. Overseeing the CSR team and handling inventory and sales processes.
Responsibilities
- Leads the branches customer service function while developing and executing tactics consistent with initiatives policies, procedures and resources to achieve branch goals and the company’s mission and plan.
- Responsible for promoting culture of safety.
- Maintain a consistent level of CSR team performance by hiring, training, monitoring, and developing a high-quality team of CSRs.
- Align the efforts of the CSR team with the branch business plan to achieve results.
- Function as the senior subject matter expert on the systems and procedures used to process and manage the company’s sales and inventory related transactions.
- Utilize transactional reporting available through BlackHawk systems to monitor the activities and outputs of the CSR team.
- Facilitate, oversee and execute actions in conjunction with CSRs, account managers and members of cross functional departments to enable successful transaction processing, problem solving, corrective actions, and project work.
- Develop and maintain an understanding of how P21 and our vending systems act together and in parallel to facilitate transaction processing and inventory management.
- Approve pricing variances as needed and within the guidelines set by the General Manager.
- Partner with sales team to grow and exceed sales and gross profit objectives for fiscal year.
- Monitor inventory and stock levels to ensure effectiveness of the branch plan.
- Perform all work in accordance to ISO processes and procedures.
Requirements
- High School Diploma or equivalent required
- Bachelor’s degree required
- 10+ years in a like position
- Minimum 5 years hands-on experience in Industrial Distribution
- Proficient with the use of computer software specific to the operation (Microsoft Office, P21 etc.)
- High knowledge of manufacturing, industrial supply products, and export requirements
- Excellent analytical skills
- Excellent written and verbal communication skills
- Flexible hours
- Ability to plan / prioritize
- Approachable
- Strong coaching abilities.
Benefits
- Health Insurance BCBS of OK HDHP HSA with Employer match (must meet criteria)
- Dental and Vision Insurance
- 401K Plan and Company Match
- FSA (Full FSA, Limited FSA, and Dependent FSA)
- Company paid Long Term and Short-Term Disability
- Company paid basic Life Insurance and AD&D/ Supplemental life and AD&D/Dependent life
- Ancillary Critical Illness Insurance (Wellness Rider Included)
- Ancillary Accident Insurance (Wellness Rider Included)
- Ancillary Hospital Indemnity
- Employee Assistance Program (EAP) – Includes concierge services and travel assistance.
- Paid Time Off
- Holiday Paid Time Off
- Gym Reimbursement
- Quarterly Wellness challenge with a chance to will money or prizes
- Tuition Reimbursement – after 1 year of employment
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Care Representative answering customer inquiries via phone and written correspondence. Resolving operational challenges and ensuring positive customer relations in healthcare.
Bilingual Customer Service Representative at Moneris supporting financial inquiries and promoting products. Balancing in - office collaboration with remote flexibility in Toronto or Sackville.
Customer Service Representative providing technical support and customer service to Moneris merchants. Responsible for achieving customer service targets and promoting products while supporting financial needs.
Customer Service Coordinator managing calls and inquiries at PestCo servicing the pest control industry. Engage with customers, maintain databases and develop product knowledge.
Customer Service Coordinator at Pointe Pest Control managing incoming calls and customer inquiries with high - quality service and support. Developing knowledge of pest control products and maintaining efficient day - to - day activities.
Customer Service Manager responsible for managing the customer support team at PestCo. Overseeing daily operations and ensuring exceptional customer experience.
Customer Service Representative building lasting relationships with veterinary clinics for pet aftercare services. Engaging with communities and providing exceptional service with dignity and compassion.
Customer Service Representative providing compassionate service and support to veterinary clinics. Building relationships and managing customer needs in the pet aftercare industry.
Customer Service Representative supporting daily store operations for H&S Energy. Responsible for cashiering and ensuring food and beverage quality in a welcoming environment.