Customer Experience Chatbot Senior Associate at DraftKings responsible for chatbot conversation design and performance improvements. Collaborating cross - functionally to enhance customer experiences via AI - driven solutions.
About the role
- Customer Care Representative answering customer inquiries via phone and written correspondence. Resolving operational challenges and ensuring positive customer relations in healthcare.
Responsibilities
- Responds to internal and external customer questions via telephone and written correspondence
- Analyzes problems and provides information/solutions
- Documents information, activities and changes in the database
- Researches and analyzes data to address operational challenges and customer service issues
- Operates a PC/image station to obtain and extract information
Requirements
- HS diploma or equivalent
- Previous experience in an automated customer service environment
- Ability to multi-task
- Proficient in maintaining focus during extended periods of sitting
- Strong verbal and written communication skills
Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
- Paid Time Off
- Paid holidays
- Short and long term disability benefits
- Wellness programs
- Financial education resources
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Degree requirement
Location requirements
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