Customer Service Master Data Senior Specialist managing material, customer, and pricing master data for the Italy Business Unit. Delivering efficient service to support local customer service and supply chain.
About the role
- Operations Training Support Specialist at Benco Dental developing and delivering training programs. Collaborating with Operations leadership for effective training that supports quality customer outcomes.
Responsibilities
- Responsible for developing, delivering, and supporting operational training programs that enable frontline associates to perform their roles effectively and consistently.
- This role partners with Operations leadership and cross-functional teams to ensure processes are clearly documented, training is timely and impactful, and learning initiatives support quality customer outcomes.
- Play a key role in driving adoption of process changes, monitoring training effectiveness, and supporting continuous improvement initiatives.
- Develop, implement, and maintain an engaging training curriculum for new and existing frontline associates, including system workflows, customer interaction skills, role-based scenarios, simulations, job aids, assessments, and reinforcement activities to improve associate performance and associate satisfaction.
- Monitor training effectiveness through nesting to production processes, quality reviews, calibration sessions, and feedback loops; identify knowledge gaps and recommend improvements to training content or delivery.
- Partner with Operations leadership and cross-functional stakeholders as a liaison to ensure training aligns with operational goals, supports process changes, and improves frontline user experience.
- Validate that current processes, policies, and training materials are accurately documented, maintained, and accessible to frontline associates.
- Support operational initiatives and special projects by leading or contributing to implementation, rollout, and follow-up activities.
- Actively seek to increase efficiency and effectiveness of work processes and make recommendations for improvements in procedures and systems; Provide operational support during peak volumes or special circumstances to maintain familiarity with frontline workflows, reinforce training relevance and maintain department Service Level Agreements.
Requirements
- High School Diploma/GED, required
- Associates Degree in Business Management, preferred
- Ability to work onsite in Pittston, PA two days per week
- 4-6 years previous customer operations experience
- 4-6 years experience in a role focused on knowledge transfer and critical thinking
- Minimum 5mbps (5,000 kbps) Internet Speed.
- Connection via Ethernet Cable (Avoid Wi-Fi)
- Avoidance of other people using/sharing the same bandwidth connection while calls are taking place, especially concerning: Streaming Multimedia content (4K/Full HD Movies), Online gaming, Downloading large content (torrents), Enabled recordings on any DVR/Set-up-Boxes
Benefits
- Excellent Compensation Packages
- Medical, Dental and Vision Benefits Effective on Day 1
- 401k Package Effective on Day 1
- Paid Time Off Program
- Profit Sharing
- Hybrid Work Environment
- Associate Discounts and Community Giveback Programs
- College Tuition Savings Program
- Caring Family Culture Toward all Associates
- Certified as a FORTUNE Great Place to Work
- Opportunities to Build a Better Benco through Diversity and Inclusion Resource Groups
Job title
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Experience level
Salary
Not specified
Degree requirement
Location requirements
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