Customer Care Representative answering customer inquiries via phone and written correspondence. Resolving operational challenges and ensuring positive customer relations in healthcare.
About the role
- Customer Experience Chatbot Senior Associate at DraftKings responsible for chatbot conversation design and performance improvements. Collaborating cross-functionally to enhance customer experiences via AI-driven solutions.
Responsibilities
- Own chatbot conversation design and performance.
- Create new flows and improve existing ones.
- Analyze chat data and feedback to drive improvements.
- Lead prompt engineering for generative AI.
- Partner with CX, Product, Engineering and Analytics teams.
Requirements
- At least 3 years of experience in chatbot design, CX automation or conversational AI.
- Strong writing skills with a focus on clarity, empathy, and brand voice.
- Experience with chatbot platforms, NLU tools, or prompt engineering for AI models.
- Analytical mindset and familiarity with tools like SQL, Looker, or similar platforms.
- Collaborative, solutions-oriented approach with the ability to lead through ambiguity.
Benefits
- health insurance
- retirement plans
- paid time off
- bonuses
- equity
Job title
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Experience level
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Degree requirement
Tech skills
Location requirements
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