Account Manager responsible for customer - facing service in oncology at Guardant Health. Collaborating with sales and gathering customer insights to enhance service.
About the role
- Account Manager responsible for managing top customers and ensuring successful project execution. Working closely with internal teams for effective communication and support within a family-owned industrial technology company.
Responsibilities
- You manage and develop our top customers in close coordination with the Account Manager.
- You ensure smooth preparation and processing of quotes, route inquiries and coordinate all internal departments for complex projects.
- You proactively support the preparation, implementation and monitoring of customer-specific agreements (e.g., framework agreements, delivery concepts), monitor their execution and intervene proactively in case of disruptions.
- You process customer orders and resolve open issues.
- You coordinate closely with Account Managers and internal specialist departments (engineering, logistics, tendering team, etc.) to ensure a consistent customer approach ("One Voice to the Customer") and smooth order processing.
- You support potential analyses and contribute to the creation and implementation of customer-specific development plans.
- You maintain sales-relevant data in the ERP and CRM systems and regularly report defined KPIs to team leaders and Account Managers.
Requirements
- Completed commercial or technical vocational training and approx. 3 years of sales experience – ideally in a trading company or a similar environment.
- Confident handling of ERP/CRM systems and MS Office, especially Excel and PowerPoint.
- Strong process and system understanding.
- Strength in needs analysis, consulting and building long-term customer relationships.
- Team-oriented, good coordination skills and a solution-focused working style.
- Hands-on mentality and the ability to solve challenges independently.
- Careful, reliable, structured and organized way of working.
Benefits
- Above-tariff pay plus vacation and Christmas bonuses
- Capital-forming benefits (Vermögenswirksame Leistungen) and company pension plan
- Individual development opportunities
- LM Training Center
- Bike leasing in cooperation with "Lease a Bike" and "Jobrad"
- Monthly cash credited to the Spendit Card
- High flexibility through flexitime and mobile work (50%)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Account Manager for Oncology managing customer - facing service and collaboration with Guardant Health teams. Handling HCP requests and fostering relationships with clients in a remote environment.
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