Strategic Key Account Manager at Zalaris managing key relationships and driving upsell in HR & Payroll services. Engaging executive stakeholders to ensure high - quality delivery in complex global environments.
About the role
- Account Manager responsible for customer-facing service in oncology at Guardant Health. Collaborating with sales and gathering customer insights to enhance service.
Responsibilities
- Responsible for customer-facing field client service and collaborate with Guardant Health colleagues
- Assist in operationalizing HCP requests and timely sample collection for Guardant Health tests
- Leverage company tools and resources to solve customer orders and reporting
- Collaborate and coordinate with field sales positions to support company goals
- Identify and develop working relationships with existing and new customers
- Analyze commercial environment within assigned accounts to determine trends and provide feedback
- Ensure team objectives are met
- Work effectively and compliantly across multiple departments
- Follow all GH Compliance, Privacy, and Business Conduct policies and SOPs
- Embrace and represent the Guardant Health company culture
Requirements
- 0-3 years customer service/sales experience
- Previous experience in diagnostic, medical device, biotech, pharma setting preferred
- Ability to engage in a consultative process while connecting client needs with GH capabilities
- Comfortable communicating and presenting at all levels throughout an organization
- Ability to work independently, communicate proactively, manage multiple projects and prioritize tasks
- Excellent customer service skills
- Outstanding strategic account planning skills
- Superior listening and problem solving skills
- Ability to handle sensitive information and maintain confidentiality
- Impeccable communication and presentation skills
- Proficient with Microsoft Office products – particularly Excel and PowerPoint
- Ability to develop and utilize cross-functional relationships to facilitate work goals
- Problem solving, decision making and technical learning
- Strong administrative skills
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Paid time off
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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