Account Manager responsible for customer-facing service in oncology at Guardant Health. Collaborating with sales and gathering customer insights to enhance service.
Responsibilities
Responsible for customer-facing field client service and collaborate with Guardant Health colleagues
Assist in operationalizing HCP requests and timely sample collection for Guardant Health tests
Leverage company tools and resources to solve customer orders and reporting
Collaborate and coordinate with field sales positions to support company goals
Identify and develop working relationships with existing and new customers
Analyze commercial environment within assigned accounts to determine trends and provide feedback
Ensure team objectives are met
Work effectively and compliantly across multiple departments
Follow all GH Compliance, Privacy, and Business Conduct policies and SOPs
Embrace and represent the Guardant Health company culture
Requirements
0-3 years customer service/sales experience
Previous experience in diagnostic, medical device, biotech, pharma setting preferred
Ability to engage in a consultative process while connecting client needs with GH capabilities
Comfortable communicating and presenting at all levels throughout an organization
Ability to work independently, communicate proactively, manage multiple projects and prioritize tasks
Excellent customer service skills
Outstanding strategic account planning skills
Superior listening and problem solving skills
Ability to handle sensitive information and maintain confidentiality
Impeccable communication and presentation skills
Proficient with Microsoft Office products – particularly Excel and PowerPoint
Ability to develop and utilize cross-functional relationships to facilitate work goals
Problem solving, decision making and technical learning
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