AB
Alexander BürkleAfter Sales Service Associate – Part-time
Mitarbeiter* (m/w/d) After Sales Service in Teilzeit zur Verstärkung des Logistikteams in Freiburg. Bearbeitung und Prüfung von Reklamationen, Monitoring der Logistikprozesse.
About the role
- Drive successful lead conversions from new marketing qualified leads to sales opportunities;
- Maximise the sales value of each opportunity through excellent discovery and client management;
- Proactively build an additional pipeline of sales opportunities through outbound calls and prospecting activity;
- Manage workload and forward planning to ensure sales targets are met through the right mix of outbound calls, lead conversions, pipeline management, quotes sent and contracts won;
- Achieve the required output and mix of activities to meet the agreed KPI’s set by the Team Manager;
- Responsible for creating and delivering the plans to achieve and exceed the targets set, in line with your team and business priorities.
- Responsible for managing new marketing generated leads that are assigned to you, in a timely and effective manner, ensuring professional discovery of client requirements to maximise every opportunity, and that all globally agreed processes and timeframes are followed fully.
- Responsible for carrying out sufficient prospecting, networking and outbound sales activities to build and maintain the necessary level of sales pipeline required to meet and exceed your sales targets in every measured financial period.
- Maintain comprehensive, up to date records on the company’s CRM system, including the on-time completion of all follow up actions and tasks in line with agreed global sales processes (including records of all calls, emails, meetings, proposals, etc.).
- Ensure you remain competent to sell the products and services you are approved to sell, through refresher training and completion of development activities agreed with your manager, in line with company expectations.
- Report as required on your current pipeline, forecast sales and action plans, demonstrating a strong knowledge of your order book and sales outcomes.
- Support other team members as need to ensure that the team performance meets expected activity levels and targets.
Requirements
- Drive successful lead conversions from new marketing qualified leads to sales opportunities;
- Maximise the sales value of each opportunity through excellent discovery and client management;
- Proactively build an additional pipeline of sales opportunities through outbound calls and prospecting activity;
- Manage workload and forward planning to ensure sales targets are met through the right mix of outbound calls, lead conversions, pipeline management, quotes sent and contracts won;
- Achieve the required output and mix of activities to meet the agreed KPI’s set by the Team Manager;
- Responsible for creating and delivering the plans to achieve and exceed the targets set, in line with your team and business priorities.
- Responsible for managing new marketing generated leads that are assigned to you, in a timely and effective manner, ensuring professional discovery of client requirements to maximise every opportunity, and that all globally agreed processes and timeframes are followed fully.
- Responsible for carrying out sufficient prospecting, networking and outbound sales activities to build and maintain the necessary level of sales pipeline required to meet and exceed your sales targets in every measured financial period.
- Maintain comprehensive, up to date records on the company’s CRM system, including the on-time completion of all follow up actions and tasks in line with agreed global sales processes (including records of all calls, emails, meetings, proposals, etc.).
- Ensure you remain competent to sell the products and services you are approved to sell, through refresher training and completion of development activities agreed with your manager, in line with company expectations.
- Report as required on your current pipeline, forecast sales and action plans, demonstrating a strong knowledge of your order book and sales outcomes.
- Support other team members as need to ensure that the team performance meets expected activity levels and targets.
Benefits
- Demonstrable track record of selling products and/or services in a comparable role in a B2B or B2C environment.
- Proven track record in achieving sales targets and pipeline development to ensure adequate coverage.
- Demonstrable experience in managing quotations, bids and proposals, including working to set pricing models to achieve required margin.
- Good oral and written communication skills, active listener and able to work under own initiative to prioritise and deliver work on time.
- Knowledge of standard IT programmes, Salesforce and comfortable in using proprietory software for business processes.
- Experience in preparing and delivering proposal presentations to senior managers in a customer environment (desirable).
- knowledge of the Inspection Services sector (desirable).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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