Client Onboarding Administrator coordinating onboarding processes for clients at DJH. Ensuring all client documentation and information is collected and maintained efficiently within the onboarding team.
About the role
- IT-Administrator providing 2nd Level Support for the logistics industry. Responsible for IT operations support and technical documentation maintenance.
Responsibilities
- First point of contact for 1st/2nd level support and responsible for ensuring smooth IT operations
- Support with installation, configuration and maintenance of client systems (notebooks, PCs, printers, thin clients and smartphones)
- Administration and support of network infrastructure at remote sites
- Support for central IT systems such as antivirus/security, backup, monitoring, Citrix farm and Microsoft 365 (M365) cloud
- Creation and maintenance of technical documentation for our knowledge base and quick guides for end users
- Assistance in coordinating external partners and service providers
Requirements
- Completed vocational training in IT or a degree in an IT-related field
- Career changers with relevant professional experience are also welcome
- Experience in IT support for business users and end users
- Knowledge in networking (TCP/IP, DNS, DHCP, VLAN, WLAN, routing, switching)
- Experience in IT service management; ITIL certification desirable
- Excellent communication skills, strong service orientation and a collaborative team spirit
- Very good German language skills (C1) and good English skills (B2)
Benefits
- Personal development: We support your professional growth through training in relevant and other interesting topics
- Flexible working location: After completion of onboarding, the possibility of up to two days of home office per week
- Vacation: 30 days of vacation per year
- Pension & insurance: Employer contribution to company pension plan and occupational disability insurance
- Additional benefits: Employee discounts via Corporate Benefits, bike leasing via JobRad, Wellpass, Nilo Health and employee parking
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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