Customer Experience Agent handling inquiries for German - speaking customers in a hybrid role. Involves online communications, customer service, and complaint handling across various channels.
About the role
- Customer Success Assistant managing client relationships and ensuring proactive support and satisfaction. Engaging clients for feedback and collaborating to elevate service quality.
Responsibilities
- Work in an outbound customer contact hub, ensuring a customer-centered approach throughout the entire service usage journey.
- Perform proactive outreach, offering personalized solutions that meet each customer's specific needs and contribute to restoring the company's reputation.
- Monitor feedback to identify opportunities for improvement and resolve customer dissatisfaction.
- Collaborate with different departments to implement strategies that enhance the customer experience and strengthen the brand image.
Requirements
- Education: Bachelor's degree completed or in progress; degrees in related areas are a plus.
- Experience: Background in Customer Relations, Customer Success, or post-sales support.
- Retention: Ability to retain customers through continued product or service use and to improve perception through service interactions.
- Special Cases Handling: Experience managing high-touch clients and delicate situations.
- Knowledge: Familiarity with best practices focused on Customer Experience and a customer-centric culture.
- Technical Skills: Intermediate knowledge of Microsoft Office.
Benefits
- Profit sharing
- Meal allowance
- Meal voucher
- Health insurance
- Dental insurance
- Gympass
- Private pension plan
- Transportation allowance
- Allya
- Unlimited access to a variety of courses through our Localiza University
- Internal training and development programs
- Discounts on vehicle purchases and rentals
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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