Administrative Assistant generating internal and external information for Bancolombia. Analyzing processes and supporting team operations in Bogotá office.
About the role
- Administrative Assistant supporting leadership and customer service teams at Localiza. Focus on process mapping, optimization, and enhancing customer experiences.
Responsibilities
- Support leaders and teams in customer service and interfacing areas via email, internal and external calls, or other communication channels used at Localiza;
- Map current workflows and processes, identifying opportunities for improvement to contribute to a human-centered, successful customer experience;
- Support the optimization and automation of flows identified in the mappings;
- Assess impacts related to supplier registration in the vehicle service journey and support the management of related actions and follow-ups;
- Innovate, test, and support the implementation of new tools and systems that improve the customer experience and optimize processes;
- Contribute to performance and results analysis for the area;
- Meet the targets established in the current Management Contract by executing the actions set out in the target plan;
- Resolve customer requests and communicate conclusions via email, internal or external calls, or other communication channels used at Localiza;
- Help reduce SLA by completing customer demands preferably before the stipulated deadline, always ensuring quality and a customer-focused perspective;
Requirements
- High school diploma (university degree completed or in progress is a plus);
- Intermediate Microsoft Office skills;
- Experience in B2B and B2C customer relations is desirable;
- Automotive knowledge is a plus;
- Experience with back-office activities.
Benefits
- Profit sharing
- Meal allowance
- Meal voucher
- Health insurance
- Dental insurance
- Gympass
- Private pension plan
- Transportation voucher
- Allya
- Unlimited access to courses from our Localiza University
- Internal training and development programs
- Discounts on vehicle purchases and rentals
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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