Customer Support Agent assisting customers with web hosting services for a startup in Austria. Engaging in product support, inquiries across various communication channels, and product development.
About the role
- Customer Service professional managing seamless sea freight import operations at L.I.T. Group. Engaging in client consultations and transport service procurement within a dynamic logistics environment.
Responsibilities
- Smooth handling of sea freight import orders
- Advising customers, structuring terms and preparing offers
- Creating bookings with the relevant carriers
- Monitoring shipping schedules
- Procuring transport services
Requirements
- Completed commercial vocational training, e.g., as a Freight Forwarding and Logistics Services Clerk
- Ideally, some initial experience in the described area
- Good command of English (minimum B2 level)
- Confident use of common MS Office applications
- Reliable and efficient working style, able to respond confidently to short-term changes in daily operations
- Team-oriented communication to ensure close and smooth cooperation with customers, partners and internal interfaces
Benefits
- Security and stability: A permanent employment contract in a growth-oriented company with a strong location in Nuremberg.
- Career development: Take advantage of individualized development opportunities and assume responsibility from day one.
- Collaboration and team spirit: Join a family-like team that genuinely lives cohesion.
- Flexibility: Enjoy the option to work remotely/mobile up to 2 days per week.
- Health promotion: Stay fit with our comprehensive health program, including company fitness, corporate health management (BGM), sports events and health days.
- Mobility: Benefit from our bike leasing program via JobRad for environmentally friendly and cost-effective mobility.
- Financial additional benefits: Attractive referral bonuses for “employees refer employees”, exclusive discounts on fashion, leisure, travel & tech, as well as company pension scheme and capital-forming savings contributions.
- Innovation and recognition: Contribute your ideas and benefit from our idea management system with an associated reward program.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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