Customer Support Agent assisting customers with web hosting services for a startup in Austria. Engaging in product support, inquiries across various communication channels, and product development.
About the role
- Customer Service team member managing sea freight export and customs process for international logistics company. Responsibilities include customer consulting and overseeing shipping timelines.
Responsibilities
- Ensure smooth handling of sea freight export and customs clearance orders
- Advise customers, negotiate terms, and prepare quotes
- Create bookings with relevant carriers
- Monitor shipping schedules and sailing dates
- Procure transport services
Requirements
- Completed commercial vocational training (e.g., freight forwarding and logistics clerk)
- Ideally, initial experience in the described field
- Good English skills (at least B2)
- Proficient in common MS Office applications
- Reliable and efficient working style to respond confidently to short-term changes in daily operations
- Team-oriented communication for close and smooth collaboration with customers, partners, and internal interfaces
Benefits
- Security and stability: A permanent employment contract with a growth-oriented company at a strong location in Nuremberg.
- A modern, bright office and comprehensive IT equipment provide a pleasant working environment.
- Career development: Take advantage of individualized development opportunities and assume responsibility from day one.
- We support your professional development and offer space for your own ideas and projects.
- Collaboration and team spirit: Become part of a close-knit team that truly values cohesion.
- Enjoy a collegial atmosphere with regular team events that foster exchange and collaboration.
- Flexibility: Enjoy the option to work remotely/mobile up to 2 days per week.
- We rely on trust and offer a balanced work-life arrangement.
- Health promotion: Stay fit and healthy with our comprehensive health program, including corporate fitness, occupational health management (BGM), sports events, and health days.
- Mobility: Benefit from our bike leasing via JobRad to travel in an eco-friendly and cost-effective way.
- Financial extras: Enjoy attractive referral bonuses through our employee referral program, exclusive discounts on fashion, leisure, travel & technology, as well as company pension plans and capital-forming benefits.
- Innovation and recognition: Bring in your ideas and benefit from our idea-management system with a reward program. You have the opportunity to take on responsibility and actively drive our growth.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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