Customer support role focusing on managing client inquiries and providing assistance for property management software. Engaging communication with customers through various channels.
About the role
- Customer Service role managing international sea and air freight imports in a logistics company. Responsibilities include communication with customers and document management.
Responsibilities
- Operational handling of international imports, with a focus on sea freight
- Communication with customers, international offices, agents and suppliers
- Booking cargo space with shipping lines and airlines
- Processing and managing documentation throughout the import process
- Preparing and checking incoming and outgoing invoices as well as billing
- Creating and tracking customer SOPs (Standard Operating Procedures)
- Handling complaints and ensuring prompt resolution
Requirements
- Completed commercial vocational training, e.g., Freight Forwarding and Logistics Clerk, Wholesale and Foreign Trade Management Clerk, or equivalent
- Minimum 1 year of professional experience in sea and air freight
- Very good German and English skills, both written and spoken
- Confident user of common MS Office applications
- Reliable and efficient working style, able to respond confidently to short-term changes in day-to-day operations
- Team-oriented communication to ensure close and smooth collaboration with customers, partners and internal stakeholders
Benefits
- Security and stability: A permanent employment contract with a growth-oriented company and a strong location in Nuremberg.
- Career development: Take advantage of individual development opportunities and assume responsibility from day one.
- Collaboration and team spirit: Join a close-knit, family-style team that truly lives teamwork.
- Flexibility: Enjoy the option to work remotely/mobile up to 2 days per week.
- Health promotion: Stay fit and healthy with our comprehensive health program, including corporate fitness, workplace health management (BGM), sports events and health days.
- Mobility: Benefit from our bicycle leasing via JobRad for environmentally friendly and cost-effective mobility.
- Financial extras: Look forward to attractive referral bonuses, exclusive discounts on fashion, leisure, travel & tech, as well as company pension plans and capital-forming benefits.
- Innovation and recognition: Contribute your ideas and benefit from our idea-management system with a rewards program.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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