Customer Service Specialist responsible for maintaining impactful relationships answering client inquiries via phone, email for Coca - Cola UNITED. Engaging with clients to ensure best in class service and satisfaction.
About the role
- Customer Support Representative ensuring smooth order processing and communication for channel partners at Shure. Managing inquiries, order status, and return processing within a hybrid working environment.
Responsibilities
- Take, edit, and expedite sales orders and loan requests, ensuring accurate and timely fulfilment.
- Check the status and product availability for orders and loans, and update customers accordingly.
- Ability to handle curveball situations and last-minute urgent requests.
- Create and process return authorizations while maintaining strict adherence to company policies.
- Process requests for invoice adjustments promptly and accurately.
- Field entry-level product-related inquiries and provide relevant information to customers.
- Maintain direct contact with customers before and after order and loan fulfilment to ensure satisfaction and address any issues.
- Support the sales team by developing and maintaining positive relationships with clients and customers.
- Work closely with various departments to meet sales goals and ensure smooth operations.
- Work with end-users, resellers, and distributors to receive accurate accounts of equipment failures and provide detailed reports to management.
- Respond to customer inquiries about return approvals, status, delivery, and other post-sale issues.
Requirements
- Experience in a customer service or support environment.
- A quick learner who can take on new tasks with general guidance.
- Strong verbal and written communication skills.
- Confident with Microsoft suite, SAP experience is a plus.
- A practical problem solver with a positive approach.
- A team player who enjoys working collaboratively
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
- 25 days annual leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Assistant at Aramark UK serving food and beverages at Kinloss Barracks. Part - time role with operational support and customer service responsibilities.
Customer Service Domestic Sales Specialist at Bremer & Leguil handling customer communication and data management. Collaborating on projects with a focus on customer service in a dynamic company.
Responsible for sales support of Export customer orders using ERP systems. Collaborating with internal departments for smooth order processing and customer communication.
Senior Customer Experience Specialist managing strategic accounts for BASF’s Care Chemicals team in Florham Park, NJ. Leading order to cash processes and enhancing customer experience.
Community Support Specialist providing accurate data and user engagement at Track Titan, the dominant simracing coaching platform.
Business Manager Customer Service at Liebherr managing business cases and boosting revenue through customer service strategies. Requires a degree in engineering and excellent German and English skills.
Customer Support Assistant at Aegro, ensuring client satisfaction through effective problem resolution and service excellence. Contributing to a top rural management platform in Brazil.
Customer Service Supervisor responsible for managing customer inquiries and order processing efficiently. Leading satisfaction surveys and maintaining high service standards in a competitive market.
Customer Service Representative joining CEVA Logistics to manage transportation of goods and support high volume accounts. Liaising between sales, operations, and customers for shipping inquiries and status updates.