Customer Care role enhancing client satisfaction and relationships for a rapidly scaling FinTech startup based in Lisbon. Collaborating with various teams and managing customer interactions via chat.
About the role
- Customer Support Representative ensuring smooth order processing and communication for channel partners at Shure. Managing inquiries, order status, and return processing within a hybrid working environment.
Responsibilities
- Take, edit, and expedite sales orders and loan requests, ensuring accurate and timely fulfilment.
- Check the status and product availability for orders and loans, and update customers accordingly.
- Ability to handle curveball situations and last-minute urgent requests.
- Create and process return authorizations while maintaining strict adherence to company policies.
- Process requests for invoice adjustments promptly and accurately.
- Field entry-level product-related inquiries and provide relevant information to customers.
- Maintain direct contact with customers before and after order and loan fulfilment to ensure satisfaction and address any issues.
- Support the sales team by developing and maintaining positive relationships with clients and customers.
- Work closely with various departments to meet sales goals and ensure smooth operations.
- Work with end-users, resellers, and distributors to receive accurate accounts of equipment failures and provide detailed reports to management.
- Respond to customer inquiries about return approvals, status, delivery, and other post-sale issues.
Requirements
- Experience in a customer service or support environment.
- A quick learner who can take on new tasks with general guidance.
- Strong verbal and written communication skills.
- Confident with Microsoft suite, SAP experience is a plus.
- A practical problem solver with a positive approach.
- A team player who enjoys working collaboratively
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
- 25 days annual leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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